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SentiSquare s.r.o.

Bezrucova 146/, 30100 Pilsen
Czechia

Hall map

EuroShop 2020 hall map (Hall 3): stand F94-1

Fairground map

EuroShop 2020 fairground map: Hall 3

Contact

Ing. Stanislav Rejthar, MBA

Phone
+420603402755

Email
rejthar@sentisquare.com

doc. Josef Steinberger, Ph.D.

Phone
+420724059754

Email
steinberger@sentisquare.com

Visit us

Hall 3 / F94-1

17.02.2020

Topic

11:30 - 11:50

Startup stage show

We invite you to our presentation slot at the Start-up Hub Stage on Monday 17th 11:30AM!
We will talk about how artificial intelligence and automation can help your company increase NPS (net promoter score).
We are looking forward to see you there!
Feel free to ask us about anything you would like to know.

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Our range of products

Product categories

Our products

Product category: Big data management

Automation of Communication processes: Email dispatcher_

Let our machine do the routine tasks. Speed up response, save time & focus your manpower on creating real value.

People should do what they are good at and leave machine work to machines.

Sophisticated text analysis quickly evaluates the data containedin the message and finds all the important information in it.

• The analysis takes into account all key entities plus the context.
• As a result, the accuracy of sorting rises to 83 %
• Manual sorting declines rapidly and precious human resources can be used for expert tasks.

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Product category: Big data management

Feedback Analysis Automation / NPS® boost_

No more guessing! Know what your customers want & save your humans from sorting manually through piles of feedback.

Standard feedback analysis tells you WHAT happened but our solution tells you WHY

What is it about?

Interconnected activities and fast reaction

What is the goal?

Coodinated and fast reactions,identification of moments of truth youcan rely on and prevent churn

How can we help?

Give you a tool that will discover every important intent hidden in your customers' comments and give you objective insight

Keeping your customer is muchmore efficient than compete fornew one on the market.

• Our tools will help you to identify critical points in your customers' messages and warn you that you are in risk to lose them.

• You will know who your at-risk customers are and what are their issues. You can engage your at-risk customers faster and respond appropriately.

• For example, we can identify your top 20 % clients among all dissat-isfied customers. Thus you canrespond quickly and adequately to their issues and avoid churn.

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Product category: Big data management

Real-time Call Centre Optimization_

Respond efficiently to rising trends and unfolding emergencies, enrich CRM & equip agents with deep knowledge.

A well-functioning customer service department is an important element of the activity of any company that has such a department. Unfortunately, often the work of this cell leaves much to be desired in the eyes of customers. The recipe for improving the operation of the customer service department, and thus the general user experience, can be artificial intelligence.
1. churn prediction,

2. the ability to recognize the mood of customers (satisfied and dissatisfied customers),

3. intelligent IVR system (Interactive Voice Response),

4. grouping calls by topic of conversation,

5. substantive supervision of call center agents.

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About us

Company details

SentiSquare develops an AI technology which processes company-customer communication. Through automatization of routine processes and providing a clear understanding of how customers feel about specific issues, it helps companies to laser-focus their resources to deliver a superior customer experience. The solution powered by cross-lingual semantics enables the comparison of conversations across languages without the need for machine translation. Companies can thus analyse and respond to both global and local issues their customers face.

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Company data

Foundation

2014

Area of business

Retail technology

Company information as a PDF file