Real-time Call Centre Optimization_
Respond efficiently to rising trends and unfolding emergencies, enrich CRM & equip agents with deep knowledge.
A well-functioning customer service department is an important element of the activity of any company that has such a department. Unfortunately, often the work of this cell leaves much to be desired in the eyes of customers. The recipe for improving the operation of the customer service department, and thus the general user experience, can be artificial intelligence.
1. churn prediction,
2. the ability to recognize the mood of customers (satisfied and dissatisfied customers),
3. intelligent IVR system (Interactive Voice Response),
4. grouping calls by topic of conversation,
5. substantive supervision of call center agents.