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SentiSquare s.r.o.
Bezrucova 146/,
30100
Pilsen
Czechia
Czechia
Location
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Contact
Visit us
17.02.2020
Topic
11:30 - 11:50
Startup stage show
We invite you to our presentation slot at the Start-up Hub Stage on Monday 17th 11:30AM!
We will talk about how artificial intelligence and automation can help your company increase NPS (net promoter score).
We are looking forward to see you there!
Feel free to ask us about anything you would like to know.
We will talk about how artificial intelligence and automation can help your company increase NPS (net promoter score).
We are looking forward to see you there!
Feel free to ask us about anything you would like to know.
Our range of products
Product categories
- 07 Retail Technology
- 07.02 Analytics
- 07.02.03 Big data management
Big data management
Our products
Product category: Big data management
Automation of Communication processes: Email dispatcher_
Let our machine do the routine tasks. Speed up response, save time & focus your manpower on creating real value.
People should do what they are good at and leave machine work to machines.
Sophisticated text analysis quickly evaluates the data containedin the message and finds all the important information in it.
• The analysis takes into account all key entities plus the context.
• As a result, the accuracy of sorting rises to 83 %
• Manual sorting declines rapidly and precious human resources can be used for expert tasks.
People should do what they are good at and leave machine work to machines.
Sophisticated text analysis quickly evaluates the data containedin the message and finds all the important information in it.
• The analysis takes into account all key entities plus the context.
• As a result, the accuracy of sorting rises to 83 %
• Manual sorting declines rapidly and precious human resources can be used for expert tasks.
Product category: Big data management
Feedback Analysis Automation / NPS® boost_
No more guessing! Know what your customers want & save your humans from sorting manually through piles of feedback.
Standard feedback analysis tells you WHAT happened but our solution tells you WHY
What is it about?
Interconnected activities and fast reaction
What is the goal?
Coodinated and fast reactions,identification of moments of truth youcan rely on and prevent churn
How can we help?
Give you a tool that will discover every important intent hidden in your customers' comments and give you objective insight
Keeping your customer is muchmore efficient than compete fornew one on the market.
• Our tools will help you to identify critical points in your customers' messages and warn you that you are in risk to lose them.
• You will know who your at-risk customers are and what are their issues. You can engage your at-risk customers faster and respond appropriately.
• For example, we can identify your top 20 % clients among all dissat-isfied customers. Thus you canrespond quickly and adequately to their issues and avoid churn.
Standard feedback analysis tells you WHAT happened but our solution tells you WHY
What is it about?
Interconnected activities and fast reaction
What is the goal?
Coodinated and fast reactions,identification of moments of truth youcan rely on and prevent churn
How can we help?
Give you a tool that will discover every important intent hidden in your customers' comments and give you objective insight
Keeping your customer is muchmore efficient than compete fornew one on the market.
• Our tools will help you to identify critical points in your customers' messages and warn you that you are in risk to lose them.
• You will know who your at-risk customers are and what are their issues. You can engage your at-risk customers faster and respond appropriately.
• For example, we can identify your top 20 % clients among all dissat-isfied customers. Thus you canrespond quickly and adequately to their issues and avoid churn.
Product category: Big data management
Real-time Call Centre Optimization_
Respond efficiently to rising trends and unfolding emergencies, enrich CRM & equip agents with deep knowledge.
A well-functioning customer service department is an important element of the activity of any company that has such a department. Unfortunately, often the work of this cell leaves much to be desired in the eyes of customers. The recipe for improving the operation of the customer service department, and thus the general user experience, can be artificial intelligence.
1. churn prediction,
2. the ability to recognize the mood of customers (satisfied and dissatisfied customers),
3. intelligent IVR system (Interactive Voice Response),
4. grouping calls by topic of conversation,
5. substantive supervision of call center agents.
A well-functioning customer service department is an important element of the activity of any company that has such a department. Unfortunately, often the work of this cell leaves much to be desired in the eyes of customers. The recipe for improving the operation of the customer service department, and thus the general user experience, can be artificial intelligence.
1. churn prediction,
2. the ability to recognize the mood of customers (satisfied and dissatisfied customers),
3. intelligent IVR system (Interactive Voice Response),
4. grouping calls by topic of conversation,
5. substantive supervision of call center agents.
About us
Company details
SentiSquare develops an AI technology which processes company-customer communication. Through automatization of routine processes and providing a clear understanding of how customers feel about specific issues, it helps companies to laser-focus their resources to deliver a superior customer experience. The solution powered by cross-lingual semantics enables the comparison of conversations across languages without the need for machine translation. Companies can thus analyse and respond to both global and local issues their customers face.
Company data
Foundation2014
Area of businessRetail technology