Omnichannel order analytics
Manage your order processes and optimise your profitability
In order to help you better understand and use data from omnichannel orders and shipping points, we provide a full set of customisable, detailed reports. These detailed reports allow you to optimise profitability by monitoring activity levels, increasing the number of orders, editing the orchestration rules, decreasing the number of splits, etc.
To allow the right people access to the information that is relevant to them, we provide two different types of omnichannel analytics, one dedicated to head offices and one dedicated to store managers.
Omnichannel analytics interfaces dedicated to head offices
The head office interface gives an overall vision of omnichannel orders and offers different levels of analysis for executives:
Real-time operations tracking
Number of items claimed / processed / shipped, number of orders handled via OneStock, order details by scenario, performance tracking by point of sale.
Order trackingNumber of orders claimed and fulfilled, number of items and parcels processed, details by order sourcing location.
Tracking of the effectiveness of shipping points
Statistics about orders claimed, fulfilled and shipped by scenario (Ship from Store, Click & Collect, etc) and by store.
Tracking of the average duration to fulfil an order for each shipping point
For a given period, the duration to fulfil each step of the order process by scenario and by store.
Orchestration rules efficiency tracking
Order statistics by orchestration rule.