Cegid, a retail software vendor with clients including Paul Smith, Lacoste and Quiksilver, is launching a new distributed order management solution aimed at helping retailers find the best stock location to ship from while optimising the logistics costs and limiting the carbon footprint - whether ordered online, or picked up in a store - and getting products to customers as quickly as possible.
With increasing numbers of people ordering online and expectations rising for the speed of delivery of goods – from a few days to now approaching a few hours in some locations – order management provides a centralised system for retailers to manage orders across all channels. Integrated software can help reduce delays and errors by giving a single view of demand, stock and delivery requirements.
The launch of Cegids Distributed Order Management (DOM) solution will be released early in 2020, adding to existing capabilities imbedded in its retail software. According to an independent report by global research firm IHL Group, the worldwide OMS market for retail and hospitality will grow 60 percent to $1.16bn in annual sales by 2023. IHLs 2019 retail study placed Cegid as second in the world for the number of international deployments of order management solutions (OMS) - 300 of them, and over 1000 retail clients and installations in 50 countries - and quotes Cegid as having one of the quickest installation times.
According to Nathalie Echinard, head of retail at Cegid, many retailers run separate systems for their retail, warehouse and ecommerce divisions, so its difficult to get an accurate picture of what stock is actually available and ready for a sale.
“Our new add-on solution allows retailers to intelligently organise and coordinate orders placed through the various offline and online sales channels to better manage their inventory, never missing a sale,” said Echinard.
New features allow retailers to directly ship merchandise from stores and see which are the fastest, most profitable and effective scenarios – for instance, a retailer can calculate and decide whether to favour the closest store, or may select a store further away with higher levels of stock.
“With good order management systems, retailers can sell more across various channels and not be limited to whats only available in one particular store,” said Yves-Alain Ligault, product manager at Cegid.
The tool acts as a central repository for accessing all information regarding stocks and sales and an effective means of bridging the gap between warehouses, stores and consumers.
“To work well - and before being able to accept an order - its crucial to know exactly what stock you have,” said Ligault. “Its also about dealing with what happens after the sale: for instance, monitoring the dispatch and delivery process; and regularly communicating with the customer and the various parties involved.”
With increased competition on the high street - particularly from ecommerce giants like Amazon and Asos - retailers are looking at new ways of getting customers back into stores and increasing spend, using initiatives like click-and-collect and ship from store to ensure fulfilling orders within an hour or two.
“Retailers often have the upper hand when it comes to boasting premium locations in city centre locations, so they should take advantage of that and use everything at their disposal to deliver outstanding service to make more things possible,” concluded Ligault.