Düsseldorf, Germany, 21st January 2020 – HappyOrNot, the recognized market leader in instant data feedback management systems, is announcing that its globally recognized Smiley experience management system will be showcased at booth D98, Hall 3, at EuroShop 2020 in Düsseldorf, Germany, Feb. 16-20.
In addition, HappyOrNot will also be sharing their expertise and insights at the Omnichannel Stage session “Creating a 360° Customer Experience across all Touchpoints” with their Chief Experience Officer Kirsti Laasio. Find out more here: http://bit.ly/EuroShop-Keynote-EN
Get hands-on with the future of retail
Trusted by over 1,000 retailers worldwide like Jack & Jones, Boots, Elkjøp, and McDonald's, the HappyOrNot real-time feedback solution empowers businesses to improve their customer experience, workplace happiness, and bottom line. Retailer clients using HappyOrNot decrease customer dissatisfaction scores by 20% in just 12 months.
At the booth, visitors will be able to see HappyOrNots feedback collecting Smileys and real-time experience management solution in action, and learn from their CX experts how to utilize the experience analytics to enhance operational agility, optimize resources, and continuously improve their business.
First-hand CXO insights on improving the customer journey
A global thought leader in the Experience Management sector, HappyOrNots own CXO Kirsti Laasio will be sharing her expertise and insights on how to improve the customer journey with actionable experience insights.
This keynote, “Creating a 360° Customer Experience across all Touchpoints” can be attended at the Omnichannel Stage session on Monday, February 17, 16:20 pm–16:40 pm, at Omnichannel Stage, Hall 6 I 03.
Visit our blog post on http://bit.ly/EuroShop_EN
HappyOrNot helps businesses improve their customer experience and employee engagement through the globally recognized Smiley feedback management system. The company, founded in 2009, has 4,000 clients in 135 countries and has collected over 1.3 billion impressions to date.
Clients include Amazon, McDonalds, London Heathrow Airport, as well as many Fortune 500 businesses in the transportation, retail, healthcare, entertainment/venue, and service industries. Headquartered in Finland, HappyOrNot has offices in the U.S., Germany, France, Netherlands, and around the globe, employing over 150 people. Its reseller network comprises of over 110 organizations. For more information please visit https://www.happy-or-not.com/de