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Manhattan Associates Europe BV
Buizerdlaan 2,
3435 SB
Nieuwegein
Netherlands
Netherlands
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16.02.2020
Topic
all-day
forget everything you know about point of sale, next-generation is here
Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.
At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89
At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89
15:00 - 15:25
forget everything you know about point of sale, next-generation is here
Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.
Listen from our POS-specialist Isabelle Piat, during this 25-minute update she will tell you all you need to know on next-generation POS.
manh.com/pos
Visit hal 3, G89
Listen from our POS-specialist Isabelle Piat, during this 25-minute update she will tell you all you need to know on next-generation POS.
manh.com/pos
Visit hal 3, G89
17.02.2020
Topic
all-day
forget everything you know about point of sale, next-generation is here
Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.
At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89
At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89
18.02.2020
Topic
all-day
forget everything you know about point of sale, next-generation is here
Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.
At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89
At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89
19.02.2020
Topic
all-day
forget everything you know about point of sale, next-generation is here
Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.
At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89
At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89
20.02.2020
Topic
all-day
forget everything you know about point of sale, next-generation is here
Forward-thinking retailers and demanding consumers now expect much more from the humble cash register at checkout. The next generation point of sale (POS) can be a significant point of commercial differentiation, giving retailers and brands an opportunity to offer information-rich customer experiences.
At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89
At our booth we will demo our POS and wider store solutions througout the day: visit hall 3, booth G89
Our range of products
Product categories
- 07 Retail Technology
- 07.01 Omnichannel/E-Commerce solutions
- 07.01.01 Omnichannel integration
Omnichannel integration
- 07 Retail Technology
- 07.01 Omnichannel/E-Commerce solutions
- 07.01.07 Fulfilment
Fulfilment
- 07 Retail Technology
- 07.06 POS software
- 07.06.03 POS communication software
POS communication software
- 07 Retail Technology
- 07.06 POS software
- 07.06.04 Software for mobile devices
Software for mobile devices
- 07 Retail Technology
- 07.08 Supply Chain Management
- 07.08.08 Warehouse management
Warehouse management
Our products
Product category: Omnichannel integration
Manhattan Active® Solutions
It’s not just technology that is moving faster. The nature of relationships between retailers and customers, warehouses and staff, and couriers and shippers is experiencing evolutionary shifts. Slowing down isn’t an option. Your enterprise must remain active. Manhattan Active Solutions allow enterprises to optimise large and complex operations, adapt to market and demand changes, and iterate and innovate with speed. By using our solutions, your enterprise has technology that is continuously adaptive, always current and seamlessly interconnected.
Product category: Omnichannel integration
Manhattan Active® Inventory
Single view of your enterprise stock strategy
Manhattan Active® Inventory allows you to finally achieve a single, holistic view of all aspects of your stock management strategy. From annual financial planning to daily replenishment reordering to periodic enterprise alignment of the plan, Manhattan Active Inventory provides the tools you need to ensure your stock investment strategies are generating the maximum value and returns, to Push Possible® for your enterprise.
Manhattan Active® Inventory allows you to finally achieve a single, holistic view of all aspects of your stock management strategy. From annual financial planning to daily replenishment reordering to periodic enterprise alignment of the plan, Manhattan Active Inventory provides the tools you need to ensure your stock investment strategies are generating the maximum value and returns, to Push Possible® for your enterprise.
Product category: Omnichannel integration
Manhattan Active® Omni
Don't give your customer great experiences, give them their experiences
The types of experiences your customers want are as varied as their personalities. Perhaps your customer’s idea of a great experience is a high-touch, intimate encounter with your brand. She rewards you with repeat business because your staff can predict what she wants and recommend meaningful items based on what she has previously purchased.
Another customer may seek convenience, coming back again and again because you make his busy life easier. Serving him takes a highly choreographed approach that seamlessly joins the physical store, online and mobile channels, with a spectrum of fulfilment options ranging from same-day collection to home delivery. And let us not forget the customer who wants to get in and out of the store as quickly as possible and will not hesitate to leave if there is a long queue at the checkout.
The types of experiences your customers want are as varied as their personalities. Perhaps your customer’s idea of a great experience is a high-touch, intimate encounter with your brand. She rewards you with repeat business because your staff can predict what she wants and recommend meaningful items based on what she has previously purchased.
Another customer may seek convenience, coming back again and again because you make his busy life easier. Serving him takes a highly choreographed approach that seamlessly joins the physical store, online and mobile channels, with a spectrum of fulfilment options ranging from same-day collection to home delivery. And let us not forget the customer who wants to get in and out of the store as quickly as possible and will not hesitate to leave if there is a long queue at the checkout.
Company news
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Topic
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Jan 23, 2020
LAMPS PLUS LIGHTS THE WAY WITH MANHATTAN POINT OF SALE
Manhattan Associates Inc. (NASDAQ: MANH) announced that Lamps Plus, US' largest specialty lighting retailer, has successfully deployed Manhattan Point of Sale to deliver an advanced omnichannel shopping experience to its customers. The retail leader has implemented Manhattan’s next generation point of sale (POS) solution in its flagship store in Chatsworth, California, with plans to expand to its additional 35 retail locations. The implementation of Manhattan Point of Sale extends the strong relationship between Lamps Plus and Manhattan Associates. Manhattan currently supplies the lighting retailer with technology solutions for order management, store inventory and fulfilment, warehouse management, labor management and slotting.
In 2018, Lamps Plus decided it needed to upgrade its traditional POS system to a modern, omnichannel experience. The company switched to Manhattan Point of Sale to offer desired customer-centric capabilities. Part of the Manhattan Active™ Omni platform, the solution brings together selling, customer engagement and store inventory and fulfilment to help store teams deliver customer experiences with a single omnichannel system of record for managing customer interactions and transactions. The new software also allows Lamps Plus to choose from numerous hardware manufacturers, form factors and operating systems.
“We switched to Manhattan’s POS because of the company’s outstanding solutions, modern architecture and comprehensive vision,” said Clark Linstone, chief financial officer for Lamps Plus. “Manhattan Point of Sale provides our store associates with a holistic and comprehensive view of the customer so they can anticipate and quickly respond to any need.”
Manhattan Point of Sale offers Lamps Plus a cutting-edge retail technology infrastructure to enable innovation that drives differentiation. Because it is cloud native and built on a microservices architecture, the solution is always current and continuously adaptive. Manhattan POS also offers Resilient Cloud technology to ensure that critical point of sale functions are always available, even if the network connection is disrupted.
“Lamps Plus is building specialty retail’s most advanced unified commerce platform,” said Kevin Swanwick, senior director of Retail Solutions for Manhattan Associates. “We are pleased to see our cloud-native technology being used to deliver optimal customer service.”
Manhattan’s Services organisation worked closely with Lamps Plus to ensure a fast and effective implementation. “The collaboration between Lamps Plus and Manhattan was outstanding, as both companies pursued a solution that was tailored to our needs. Implementation is critical to the success of a project like this. Lamps Plus and Manhattan forged a true partnership that goes far beyond the typical vendor/customer relationship,” stated Linstone.
ABOUT LAMPS PLUS
Family owned and operated, for over 40 years Lamps Plus has been a leader in the retail lighting industry. Established in 1976 and headquartered in Los Angeles, the company is the nation's largest specialty lighting retailer, operating a thriving e-commerce business, along with 36 stores in the western United States. Lamps Plus carries a full range of lighting and home furnishings, including exclusive patented designs and artisan-made customisable shades and lamps that offer comfort and value to help customers love their everyday spaces. To assist consumers, the company’s American Lighting Association-trained staff provides expert advice. For more information, visit www.LampsPlus.com.
In 2018, Lamps Plus decided it needed to upgrade its traditional POS system to a modern, omnichannel experience. The company switched to Manhattan Point of Sale to offer desired customer-centric capabilities. Part of the Manhattan Active™ Omni platform, the solution brings together selling, customer engagement and store inventory and fulfilment to help store teams deliver customer experiences with a single omnichannel system of record for managing customer interactions and transactions. The new software also allows Lamps Plus to choose from numerous hardware manufacturers, form factors and operating systems.
“We switched to Manhattan’s POS because of the company’s outstanding solutions, modern architecture and comprehensive vision,” said Clark Linstone, chief financial officer for Lamps Plus. “Manhattan Point of Sale provides our store associates with a holistic and comprehensive view of the customer so they can anticipate and quickly respond to any need.”
Manhattan Point of Sale offers Lamps Plus a cutting-edge retail technology infrastructure to enable innovation that drives differentiation. Because it is cloud native and built on a microservices architecture, the solution is always current and continuously adaptive. Manhattan POS also offers Resilient Cloud technology to ensure that critical point of sale functions are always available, even if the network connection is disrupted.
“Lamps Plus is building specialty retail’s most advanced unified commerce platform,” said Kevin Swanwick, senior director of Retail Solutions for Manhattan Associates. “We are pleased to see our cloud-native technology being used to deliver optimal customer service.”
Manhattan’s Services organisation worked closely with Lamps Plus to ensure a fast and effective implementation. “The collaboration between Lamps Plus and Manhattan was outstanding, as both companies pursued a solution that was tailored to our needs. Implementation is critical to the success of a project like this. Lamps Plus and Manhattan forged a true partnership that goes far beyond the typical vendor/customer relationship,” stated Linstone.
ABOUT LAMPS PLUS
Family owned and operated, for over 40 years Lamps Plus has been a leader in the retail lighting industry. Established in 1976 and headquartered in Los Angeles, the company is the nation's largest specialty lighting retailer, operating a thriving e-commerce business, along with 36 stores in the western United States. Lamps Plus carries a full range of lighting and home furnishings, including exclusive patented designs and artisan-made customisable shades and lamps that offer comfort and value to help customers love their everyday spaces. To assist consumers, the company’s American Lighting Association-trained staff provides expert advice. For more information, visit www.LampsPlus.com.
Jan 23, 2020
MANHATTAN ASSOCIATES AND TWILIO PARTNER TO MODERNISE CUSTOMER ENGAGEMENT
Manhattan Associates Inc. (NASDAQ: MANH) today announced a partnership with Twilio (NYSE: TWLO) to deliver more personalised shopping experiences for retailers. Through this partnership, the companies provide a single unified communications solution that retailers can use to engage customers across diverse geographies and multiple communication channels.
In the current environment, consumers not only demand the ability to buy or receive products anywhere at any time but also want complete flexibility in how they communicate and engage with retailers. As the premier unified commerce platform, Manhattan Active® Omni is purpose-built for retailers who want to intelligently engage customers throughout the buying journey. Twilio, the leading cloud communications platform, has democratised communications channels to make it simple for companies to dialogue with customers whenever and however.
Today, Manhattan Active Omni supports robust engagement between store associates and customers for personalised communication, appointment scheduling and tracking, personalised Lookbook sharing and product recommendations. Leveraging Twilio’s platform, Manhattan Active Omni now offers a standardised approach to support customer-preferred communication using text or email communication modes with opt-in and opt-out controls.
“The store is no longer just a place to shop, but one critical service venue within the brand that influences other service venues. Stores must be able to communicate with customers on the terms a customer prefers. And the communication needs to be targeted and relevant. This is no longer optional,” said Kevin Swanwick, Manhattan’s senior director of Retail Solutions.
“Manhattan Active Omni has the potential to reinvent how companies engage with their customers,” said Ross Eberhart, VP, Industry ISVs at Twilio. “As a result of our partnership, retailers will be able to better listen to their customers, communicate with them via their preferred channels and act on the insights they’ve gathered through this interaction.”
ABOUT TWILIO
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratised communications channels like voice, text, chat, video and email by virtualising the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organisations — to reinvent how companies engage with their customers.
In the current environment, consumers not only demand the ability to buy or receive products anywhere at any time but also want complete flexibility in how they communicate and engage with retailers. As the premier unified commerce platform, Manhattan Active® Omni is purpose-built for retailers who want to intelligently engage customers throughout the buying journey. Twilio, the leading cloud communications platform, has democratised communications channels to make it simple for companies to dialogue with customers whenever and however.
Today, Manhattan Active Omni supports robust engagement between store associates and customers for personalised communication, appointment scheduling and tracking, personalised Lookbook sharing and product recommendations. Leveraging Twilio’s platform, Manhattan Active Omni now offers a standardised approach to support customer-preferred communication using text or email communication modes with opt-in and opt-out controls.
“The store is no longer just a place to shop, but one critical service venue within the brand that influences other service venues. Stores must be able to communicate with customers on the terms a customer prefers. And the communication needs to be targeted and relevant. This is no longer optional,” said Kevin Swanwick, Manhattan’s senior director of Retail Solutions.
“Manhattan Active Omni has the potential to reinvent how companies engage with their customers,” said Ross Eberhart, VP, Industry ISVs at Twilio. “As a result of our partnership, retailers will be able to better listen to their customers, communicate with them via their preferred channels and act on the insights they’ve gathered through this interaction.”
ABOUT TWILIO
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratised communications channels like voice, text, chat, video and email by virtualising the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organisations — to reinvent how companies engage with their customers.
About us
Company details
Manhattan Point of Sale Retail leaders are moving to the next generation Point of Sale because stores are critical to creating exceptional omnichannel experiences.
ACTIVATE THE FUTURE OF POINT OF SALE Evolving the in-store experience by giving you the power to unite selling, fulfilment and engagement. The future of POS has arrived.
SELL ANYWHERE: a 360-degree view of all customer interactions and transactions, empowering the store associate to personalise the sale anywhere, anytime.
FULFIL ANYWHERE: visibility to all available inventory, and tools to support omnichannel fulfilment strategies that enables store associates to deliver on the customer promise.
ENGAGE ANYWHERE: equips store associates with the tools to deliver exceptional service that delights the customer regardless where they start their buying journey.
Visit us hall 3, booth #G89 manh.com/product/point-of-sale
Manhattan Associates is a technology leader in supply chain and omni-channel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.
Manhattan Associates designs, builds and delivers leading edge cloud and on-premise solutions so that across the store, through your network or from your fulfilment centre, you are ready to reap the rewards of the omni-channel marketplace. For more information, please visit www.manh.com/en-nl
ACTIVATE THE FUTURE OF POINT OF SALE Evolving the in-store experience by giving you the power to unite selling, fulfilment and engagement. The future of POS has arrived.
SELL ANYWHERE: a 360-degree view of all customer interactions and transactions, empowering the store associate to personalise the sale anywhere, anytime.
FULFIL ANYWHERE: visibility to all available inventory, and tools to support omnichannel fulfilment strategies that enables store associates to deliver on the customer promise.
ENGAGE ANYWHERE: equips store associates with the tools to deliver exceptional service that delights the customer regardless where they start their buying journey.
Visit us hall 3, booth #G89 manh.com/product/point-of-sale
Manhattan Associates is a technology leader in supply chain and omni-channel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.
Manhattan Associates designs, builds and delivers leading edge cloud and on-premise solutions so that across the store, through your network or from your fulfilment centre, you are ready to reap the rewards of the omni-channel marketplace. For more information, please visit www.manh.com/en-nl
Company data
Number of employees1000-4999
Foundation1990
Area of businessRetail technology