With over 400 stores, Pets at Home are the largest pet supplies retailer in the UK. Placing experience and interaction at the heart, Briggs Hillier have transformed all core elements of the Pets at Home store environment. By creating a powerful customer journey that seamlessly links in-store services and departments, and developing fun, engaging and informative spaces, the new store concept brings the pet care experience to life.
Briggs Hillier and Wayne Kemp, Group Development Director at Pets at Home, will share their journey to deliver the transformational new concept.
Adrian Briggs – Creative Director, Briggs Hillier
Wayne Kemp – Group Development Director, Pets at Home