Agentic AI in retail
19.12.2025
Autonomous AI agents take over entire shopping processes on behalf of customers – from product selection to payment. Retailers must adapt to this and become visible and trustworthy to AI agents.
Voice commerce: voice-activated shopping in digital retail
10.12.2025
Voice commerce enables shopping via voice commands using assistants such as Alexa or Siri. For voice commerce to work, shops and product pages should, for example, support voice assistants, provide structured product data, and make checkout processes voice-compatible.
Retail in 2086: Will retailers become the supply infrastructure for autonomous AI shoppers?
12.11.2025
In 2026, EuroShop will celebrate its 60th anniversary. We are taking this opportunity to look not only back, but also ahead: Where is the retail industry headed? And which technologies will bring about real transformation?
What agentic commerce means for retailers when AI agents start doing the shopping
12.08.2025
Machine learning specialist Ravi Kumar is himself involved in the development of dialogue-based retail and agentic AI – and thus has a well-founded impression of how a new era of retail is currently emerging.
Agentic AI for shopping journeys
30.07.2025
Will AI agents soon be making purchases for people independently? Players such as Walmart, Amazon, Visa, Mastercard, PayPal, and Perplexity are preparing for agent-based retail.
How food retailers can leverage shoppable recipes and digital meal planning services
29.07.2025
Consumers seek inspiration for their next meal in apps, food blogs, or on social media. This is where food retailers can step in with contextual advertising: one-click-to-cart.
E-commerce 2025: five trends for the retail of the future
08.04.2025
Those who aim to stay competitive in the long run must act strategically now. The new valantic Trend Report 2025 highlights five key developments that retail decision-makers should keep an eye on – and the opportunities they offer.
Generative AI as a game changer in customer service
07.01.2025
From chatbots to mixed reality assistants: Generative AI is revolutionizing customer service. We show you four examples of how major retail brands - Douglas, Zalando, Carrefour and IKEA - are using GenAI.
How AI helps retailers with loyalty marketing and customer retention
13.12.2024
Artificial intelligence is revolutionizing customer loyalty in retail by creating personalized experiences. Through data analysis and automation, retailers can strengthen their customers' brand loyalty and make their loyalty marketing competitive.
In-car retail apps and services for a seamless shopping experience
16.10.2024
Target makes it possible to pick up ordered purchases in the car via the retailer app. This in-car commerce via vehicle-integrated systems such as Apple CarPlay or Android Auto offers customers a touch-free, mobile shopping experience.
IKEA launches new AI-powered assistant in OpenAI GPT Store
07.02.2024
IKEA has launched a new IKEA AI assistant, an AI-powered home design, inspiration and shopping tool, available exclusively on the OpenAI GPT Store.
AI shopping guide announced by Microsoft
10.10.2023
Development in e-commerce never stands still. Microsoft provides proof with its new AI functions for the Bing search engine, which are soon to be rolled out. The Buying Guide is a shopping guide tailored to users within the Bing search results page.
Carrefour integrates OpenAI technologies and launches a generative AI-powered shopping experience
16.06.2023
Carrefour has launched Hopla, a chatbot based on ChatGPT which will be integrated into the Carrefour.fr website. Customers are able to use this natural-language AI to help them with their daily shopping.