A person types on a laptop. A holographic user interface with chat windows and an artificial intelligence symbol can be seen above the laptop; Copyright: Envato/AndersonPiza

Chatbots support retail employees


The management of large retail companies is increasingly relying on AI tools. Tools such as generative AI assistants are designed to help employees carry out their tasks more efficiently.
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Inside of Sam's Club shows the AI and video application technology at its exit; Copyright: Walmart

​​​Sam's Club deploys AI-powered exit technology for Scan & Go


Sam’s Club members can now exit a lot faster after completing payment at a register or via Scan & Go. AI technology and computer vision capture images of carts and verifies payment for all items.
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A big orange robotic arm carrying a container in a huge warehouse; Copyright: Walmart

Walmart Canada’s supply chain gets a high-tech makeover


Walmart Canada is making investments in the modernization of its distribution centres: the goal is to transform the supply chain with robotics and automation.
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A man is holding a smartphone against a scanner to enter an autonomous store; Copyright: Sainsbury's

“Autonomous stores”: Future reality or hype?


The concept of "Autonomous Stores", enabled by the development of artificial intelligence, is not new. Miya Knights, Publisher Retail Technology magazine, examines the increasing role of automation in stores.
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A woman and two men stand at a shopping cart at a trade fair and try out a hand scanner; Copyright: Messe Düsseldorf / A. Wiese

These technologies will fundamentally change retail


We asked exhibitors at EuroCIS which brand-new trends retailers should have on their radar and which technologies will inspire their customers in the future.
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A drawing of a woman who leaves a no check-out store; Copyright: Avery Dennison

Check-out free shopping wins loyalty from younger consumers


New research reveals: More than a third of shoppers say they would switch to a retailer that offers check-out free stores.
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An automated store targeting Gen Z incorporating technology and AI powered tools; Copyright: SPAR Hungary

SPAR Hungary trials Gen Z pop-up store using AI


In order to specifically target Gen Z customers, SPAR Hungary ran a two-day trial of an automated store – incorporating technology and AI powered tools.
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A blue and yellow IKEA drone with four propellers; Copyright: Ingka Group

IKEA Retail uses drones for stock inventory


Two years ago, Ingka Group and the Supply Chain Development Team at Inter IKEA Group, together with Verity, a provider of indoor drone systems, started developing a fully autonomous drone solution to track inventory and improve the wellbeing of its co-workers.
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A person using a DTEK touch screen; Copyright: revolutionizes retail with SWIFT

31.10.2023, a leading provider of innovative retail technology solutions, officially launched SWIFT at North Star, one of the world's most disruptive global startup events in 2023. The revolutionary technology leverages artificial intelligence (AI) and computer vision to transform the retail checkout process.
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A self-service shelf for bakery products with many compartments; Copyright: Shop-IQ

AI for baking stations: Freshness is king


The Smart Bakery Box, an AI-driven system, analyzes the sales figures of self-service baking stations and determines the optimal production quantity.
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A self-driving robot on a the sidewalk in front of a lawn; Copyright: Bill Nino/Unsplash

Supply chain adoption of mobile robots will far outpace drones


Smart mobile robot adoption in supply chains is growing rapidly and will far outpace drones over the next three years, according to Gartner, Inc.
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A REWE Pick and Go store in Cologne from the inside; Copyright: Michael Breuer |

Self-checkout: Smarter ways to pay


Companies the world over are both collaborating and competing to develop self-service systems and self-service checkouts that enable an autonomous shopping experience.
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The Caper Cart in a Store; Copyright: instacart

Schnucks and Instacart expand with smart carts


Schnuck Markets, Inc. and Instacart, the leading grocery technology company in North America, today announced the companies will expand their omnichannel partnership by deploying Caper Carts, Instacart’s smart carts, in select stores.
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A Selfly freezer in an airport; Copyright: Selfly Store

Automated retail: Selfly Store introduces intelligent freezer


In April, the vending company Selfly Store introduced its latest product: the Selfly Freezer. We spoke to CMO Malin Östman about first experiences with the smart freezer and the potential of unmanned shopping.
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A visualization for GPT4; Copyright: D koi/Unsplash

Carrefour integrates OpenAI technologies and launches a generative AI-powered shopping experience


Carrefour has launched Hopla, a chatbot based on ChatGPT which will be integrated into the website. Customers are able to use this natural-language AI to help them with their daily shopping.
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The Express Store by Viessmann and Pixevia at EuroShop 2023 with a refrigerated island in front of the small store; Copyright: Viessmann

Express Store from Viessmann and Pixevia at EuroShop 2023


Enabling a comfortable "just-walk-out" shopping experience, thanks to state-of-the-art technology: Viessmann presented such a convenience store at EuroShop 2023 in Düsseldorf.
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A man gives a talk on a red stage in front of an audience; Copyright: Messe Düsseldorf/ctillmann

Retail Technology Stage @ EuroShop 2023


The Retail Technology Stage at EuroShop featured many technological solutions for the retail sector. Suppliers and users discussed current use cases.
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A woman stands at an e-pump and pays with a card; Copyright: ccv

This robot sells chocolates


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A person is counting Money; copyright: Alexander Grey / Unsplash

Retailers' demand for cash automation solutions surges


Despite the impact of COVID-19 on supply chains and cash usage, investment by retailers in devices that count, verify and store banknotes is increasing worldwide.
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An autonomous Zabka Nano Store; Copyright: Zabka Group

Autonomous stores: Grab&Go concepts multiplying


The autonomous store, which enables shopping with an automated payment process in the background, represents a major leap forward in innovation in the retail sector.
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Electronic shelf labels on a shelf; Copyright: Delfi Technologies

ESL: technology replaces paper


Paper labels were the standard in retail for a long time. However, they are now gradually being replaced by electronic shelf labels.
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SØR store with black and white tiled floor from inside; Copyright: SØR

Fashion Retailer SØR Embarks on Its Store Management Automation Journey


A technology upgrade of automation and omnichannel services in the store network provides process reliability and modern selling for SØR.
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A seemingly human eye, around it rows of numbers representing artificial intelligence; Copyright: PantherMedia/sergey_nivens (YAYMicro)

Machine vision: Cameras observe and "think along"


Machine vision has recently made great strides. It is also being used in the area of checkout control in retail.
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Smartphone held over a checkout scanner; Copyright: Rawpixel

Hybrid commerce: the key to retail success


Interview with Xenia Giese, Industry Executive Retail & Consumer Goods at Microsoft Deutschland GmbH, about new retail business models.
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A small grocery store of Billa in a container on a parking lot in front of alpine scenery; copyright: Billa

Automated smart stores: Never run out of milk for your cereal ever again!


While stores with no (sales) staff sounded like science fiction just a few short years ago, they are now fast becoming a reality. Even though smart stores are not yet the new retail norm across the board, they are moving away from being sporadic, mere testing locations and pilot projects.
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 Automation concept on blurred supermarket background; Copyright: PantherMedia / Funtap

Sustainable Smart Stores: The Concept of the Future?


Xenia Giese from Microsoft tells how stores could save money, time and resources and thus operate even more efficiently and sustainably.
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Unmanned store of Carrefour on orange ground; copyright: Carrefour Express 24/7

Shopping 24/7: Staff-free operated stores


Tiny store, micro store, smart store, vending machine store – different names for concepts that all have the same goal: Customers shop 24/7 in staff-free stores.
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Exterior view of the TYPY store; copyright: CAMPO GmbH

Customer experience: Make it speedy, safe, and simple please!


Instead of extensive, personal consultation and on-site customer service, the new store concept of the TYPY store in Düsseldorf relies on technologies that make shopping quick and easy.
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A woman walks into a store and holds a smartphone up to a reader; copyright: Zippin

Checkout-free and unmanned stores


Completely cashierless or staff-free stores are still rare, but there are successful examples. Will they soon become a serious alternative to traditional brick-and-mortar stores?
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Different sweet pastries can be seen on a screen, the computer frames them automatically; copyright: beta-web GmbH

Retail Technology for hands-on use


Digital and with optimized processes – that is how the store of the future will look like. EuroShop 2020 shows all the technologies that make life easier for retailers.
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A flat orange transport robot with the inscription

Technology in the new Amazon logistics center


The revolution in logistics is in full swing: How artificial intelligence and robots are driving e-commerce forward is shown in our report from the Amazon logistics centre in Mönchengladbach.
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