Amazon's Just Walk Out terminals at the exit of a shop with signs about the Just Walk Out offer; Copyright: Amazon

Smart stores: no revolution without risk


Convenient shopping experiences are definitely a competitive advantage for retailers. One concept that retailers are using to appeal to their customers is autonomous shops, known as smart stores.
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Three people talking at EuroCIS; Copyright: Messe Düsseldorf

Where investment meets innovation: retail hotspot EuroCIS 2025


EuroCIS is an indispensable meeting place for the retail industry: This is where visitors from the management of retail companies compare retail technology solutions and make investment decisions.
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A robot prepares salad; Copyright: Esselunga

Food service robot in the EsselungaLab: a testing centre for new technologies


The Esselunga retail chain is trialling new technologies in its innovation supermarket in Milan. This includes a robot that prepares salads. We spoke to Alexandre Rochat, Head of the Innovation Department, about the Cobot Alfred.
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A shopping cart from REWE equipped with a tablet; Copyright: REWE

Smart shopping carts get omnichannel shopping rolling


Several retailers are testing or using smart shopping carts, i.e. digitally upgraded shopping trolleys with various features. They offer customers a more efficient and connected shopping experience.
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Four different fuel taps at a filling station; Copyright: lucigerma/Envato

Biofuels for sustainable retail logistics


Leading retailers such as Walmart, Tesco, EDEKA and SPAR are under pressure to make their transport methods more environmentally friendly. They are therefore trialling alternative drive methods such as biofuels.
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A colorful bikini, next to it a smartphone with a product description and a label with a QR code; Copyright: bonprix

Digital product passport: transparency at bonprix and s.Oliver


Customers care about the environmental footprint of products and are demanding more transparency. The fashion companies bonprix and s.Oliver use technical tracing solutions to provide information about the origin and the environmental impact.
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A person wears the Apple Vision Pro on their head; Copyright: Apple

3D shopping: mixed reality headsets are revolutionising retail


Using mixed-reality-headsets for shopping, is an innovative way to visualize and experience products. There are pioneering retailers and brands experimenting with AR and VR tools, such as the Apple Vision Pro, for their customer journeys.
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A shopping arcade in Shanghai in the dark with colorful neon signs and passers-by; Copyright: Unsplash/Krzysztof Kotkowicz

Learning from China's retail insiders: trends at China in-store 2024


The retail industry in China is known for its dynamism and innovative strength. This is one of the reasons why China in-store 2024 is a must-attend event for anyone interested in the latest trends in the Asian retail world.
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A person types on a laptop. A holographic user interface with chat windows and an artificial intelligence symbol can be seen above the laptop; Copyright: Envato/AndersonPiza

Chatbots support retail employees


The management of large retail companies is increasingly relying on AI tools. Tools such as generative AI assistants are designed to help employees carry out their tasks more efficiently.
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Five people sit at a table with laptops and work together; Copyright: Unsplash/Annie Spratt

Ahold Delhaize opens a tech studio in Bucharest


The aim is to develop employees' digital and technological skills. Around 250 top talents from the technical field are to be recruited in the coming years.
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A hologram of a seated woman giving advice in a bright box, with a man sitting and a woman standing in front of it; Copyright: Cairo AG

Holographic consulting in retail


Holograms only exist in science fiction films? In fact, holographic customer advice has now been tested in the retail sector. Sales staff from Cairo AG were able to accompany customers on their shopping trip from a distance and in person at the same time.
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A person stands in front of an LED wall; Copyright: Boston Consulting Group

Innovate – or lose your seat at the top table, dear retailers


Established players in the retail sector have been usurped by creative newcomers that have prioritized innovation. Staying ahead of the curve in terms of technological advancements and consumer preferences is a factor for success.
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Two IKEA employees talk to each other; Copyright: INGKA Group

AI revolution at IKEA retail


IKEA is bringing forward a bold initiative to embed Artificial Intelligence literacy across its organisation, embracing the future of technology and humanity, hand in hand.
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Four people sit together and discuss their business plans on a whiteboard; Copyright: Austin Distel / Unsplash

Leading global grocery retailers establish collaborative venture fund


The fund will seek to invest in innovative start-ups and scale-ups that deploy technology to enhance customer experiences, transform the grocery value chain and address the sector’s sustainability challenges.
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Fruit and vegetable department of a SPAR supermarket in Austria; Copyright: SPAR/Foto Karg

AI-assisted inventory management and shelf planning in food retail


Optimal inventory management is important in food retail. Food waste can be combated with the help of AI and precise predictions of purchasing behavior.
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A shopping cart with a display on the handle; Copyright: ColruytGroup

Smart Cart developed and tested in-house at Colruyt Lowest Prices


Customers at Colruyt Lowest Prices might see a very special cart popping up in the aisles of their store. A new type of innovative shopping cart will be tested.
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A man stands in front of a glass wall behind which many different virtual displays of statistics can be seen; Copyright: Coresight Research/competera

AI pricing for retailers: Coresight research report delivers insights


The new report outlines the measurable advantages of utilizing AI for pricing decisions, as well as the obstacles retailers must overcome to maximize the returns of AI pricing technology investments.
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Symbolic image for artificial intelligence, a virtual cloud with

GemArt, JewelBot, and VoiceGem: new implementations of AI in the jewelry industry


The first Artificial Intelligence platform designed exclusively for jewelers offers three cutting-edge AI tools: each is tailored to revolutionize business operations and drive growth.
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A person holds a tablet in their hand, a virtual shoe floats above it and in the background are other symbols that are supposed to stand for AI; Copyright: First Insight

AI perception gap on predictive analytics value


A new study uncovers a divide within the retail sector: CEOs are half as likely to see AI’s predictive analytics as a top 3 promising application compared to their management teams.
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A man is holding a smartphone against a scanner to enter an autonomous store; Copyright: Sainsbury's

“Autonomous stores”: Future reality or hype?


The concept of "Autonomous Stores", enabled by the development of artificial intelligence, is not new. Miya Knights, Publisher Retail Technology magazine, examines the increasing role of automation in stores.
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An automated store targeting Gen Z incorporating technology and AI powered tools; Copyright: SPAR Hungary

SPAR Hungary trials Gen Z pop-up store using AI


In order to specifically target Gen Z customers, SPAR Hungary ran a two-day trial of an automated store – incorporating technology and AI powered tools.
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A fruit and vegetable section in a supermarket; copyright: SPAR/Foto Karg

Innovation campaign for fresher fruit and vegetables awarded


With its innovative "Fruit and vegetables 3 days fresher" campaign, SPAR Austria won the "Future of European Commerce" Award in the Digitalisation category.
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Woolworths new team member serves his first customer; Copyright: Woolworths Group

First of its kind accessible checkout unveiled by Woolworths


Woolworths has unveiled an accessible checkout, designed specifically for team members living with a physical disability, including people who use wheelchairs and other mobility aids such as walkers.
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A person stands at the scan-free checkout; Copyright: Tesco

Tesco trials new scan-free technology on self-service tills


Customers at the Tesco Fulham Reach Express will be able to just walk up to the scan-free checkout and it will magically present them with a list of the products they have picked up, so they don’t have to spend any time scanning each item. They can check the list and then pay in the usual way.
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A smartphone on which the AI assistant can be seen; Copyright: Kingfisher

Kingfisher launches AI-powered DIY assistant


Kingfisher has launched the first AI-powered assistant in the home improvement sector, harnessing the capability of generative AI to support customers with their DIY projects.
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The headquarter building of fashion company Mango; Copyright: Mango

Mango launches conversational generative AI platform


Mango is moving forward in its digital transformation with the launch of Lisa, the company’s own internal conversational generative Artificial Intelligence platform.
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A visual for AI as digital shopping assistants; Copyright: Mohamed Nohassi/Unsplash

AI shopping guide announced by Microsoft


Development in e-commerce never stands still. Microsoft provides proof with its new AI functions for the Bing search engine, which are soon to be rolled out. The Buying Guide is a shopping guide tailored to users within the Bing search results page.
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Five glasses in different shades and shapes; copyright: Mister Spex

Mister Spex launches first custom collection of 3D-printed eyewear


The combination of the latest facial scanning technology with high-quality 3D printing creates a made-to-measure collection with very good wearing comfort due to the individual fit.
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The Cameron Battery Storage, is co-located with Ingka Investments’ Cameron Wind Farm ; Copyright: Ingka

Ingka Investments partners with Apex Clean Energy


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A ship full of Maersk containers; Copyright: Bestseller

Bestseller joins a pioneering voyage


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A visualization for GPT4; Copyright: D koi/Unsplash

Carrefour integrates OpenAI technologies and launches a generative AI-powered shopping experience


Carrefour has launched Hopla, a chatbot based on ChatGPT which will be integrated into the website. Customers are able to use this natural-language AI to help them with their daily shopping.
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A refrigerated shelf with glass door with food inside, a hand holding a smartphone in front of it; Copyright: Colruyt Group.

Tech innovations for urban shopping convenience


The Belgian Colruyt Group is testing various innovative store and shopping concepts. Much of this revolves around technology-supported shopping convenience in cities.
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Iconic image for a digital twin in retail; Copyright: Daniels Joffe/Unsplash

Digital twins in retail


So-called digital twins are designed to enable decision-makers and employees in companies to run through scenarios and thus make better decisions.
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A man gives a talk on a red stage in front of an audience; Copyright: Messe Düsseldorf/ctillmann

Retail Technology Stage @ EuroShop 2023


The Retail Technology Stage at EuroShop featured many technological solutions for the retail sector. Suppliers and users discussed current use cases.
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Diverse customer experience management team, five young people talking; Copyright: Envato/friends_stock

Embracing agility and building creative, technically diverse teams


Digitalization opens up endless possibilities, but also requires a great deal of adaptability. The annual Adobe study in 2022 was dedicated to digital trends and their significance for companies.
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Smartphone held over a checkout scanner; Copyright: Rawpixel

Hybrid commerce: the key to retail success


Interview with Xenia Giese, Industry Executive Retail & Consumer Goods at Microsoft Deutschland GmbH, about new retail business models.
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A small grocery store of Billa in a container on a parking lot in front of alpine scenery; copyright: Billa

Automated smart stores: Never run out of milk for your cereal ever again!


While stores with no (sales) staff sounded like science fiction just a few short years ago, they are now fast becoming a reality. Even though smart stores are not yet the new retail norm across the board, they are moving away from being sporadic, mere testing locations and pilot projects.
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Baked goods lie on a store shelf; copyright: Mae Mu/Unsplash.

Energy management: ecological footprint in bakeries


Intelligent planning can counteract food and energy waste. The EIT Food project PrO4Bake aims to use AI to optimize the daily processes of bakeries.
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Unmanned store of Carrefour on orange ground; copyright: Carrefour Express 24/7

Shopping 24/7: Staff-free operated stores


Tiny store, micro store, smart store, vending machine store – different names for concepts that all have the same goal: Customers shop 24/7 in staff-free stores.
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Different sweet pastries can be seen on a screen, the computer frames them automatically; copyright: beta-web GmbH

Retail Technology for hands-on use


Digital and with optimized processes – that is how the store of the future will look like. EuroShop 2020 shows all the technologies that make life easier for retailers.
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C-star partners with THE GRID to bring smart retail startups to market faster; Copyright Messe Düsseldorf.

Networking hub of the C-star: The Grid


C-star, Shanghai's International Trade Fair for Solutions and Trends all about Retail, took place from 25 to 27 April. One of the highlights for 2019 was the partnership with THE GRID.
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Elf Sack, Fox Fairy, Rio Fresh, Jian 24, C-star 2019, Smart Retail Life Zone, ReTailor Hub; copyright:  Elf Sack/Fox Fairy/Rio Fresh/Jian 24

Smart Retail Life Zone @ C-star 2019


C-star 2019 will be held from April 25-27 at Hall N5 of the Shanghai New International Expo Center. This year's event will bring together 150+ well-known exhibitors from all over the world, bringing unique design concepts and advanced retail technology.
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