Retail in 2086: Will retailers become the supply infrastructure for autonomous AI shoppers?
12.11.2025
In 2026, EuroShop will celebrate its 60th anniversary. We are taking this opportunity to look not only back, but also ahead: Where is the retail industry headed? And which technologies will bring about real transformation?
Smart HVAC systems
13.10.2025
Too warm, too dry, too cool – how we perceive the indoor climate often determines how long we stay in a store, for example. Modern heating, ventilation, and air conditioning systems are intelligent, data-driven systems that optimally control the indoor climate.
How retailers and brands stay relevant when AI agents do the shopping
01.10.2025
AI shopping agents that act autonomously make purchasing decisions based on different criteria than humans and remain unimpressed by emotional advertising campaigns. What does this mean for retailers, and how can they prepare their businesses for this?
Self-checkout for meals: Practical solutions for commercial catering
22.09.2025
Computer vision can be used in self-service checkouts to enable quick and smooth self-checkout in restaurants: cameras recognize food and drinks on the tray and automatically transmit the data to the POS system.
Cybersecurity essentials for retailers – from data to identity
16.09.2025
Three cybersecurity experts offer tips on how retailers can protect themselves against cyberattacks and which steps are most important.
How agentic AI might redefine the customer journey through autonomous shopping
01.09.2025
Agentic AI could soon take over shopping for consumers. Autonomous AI systems not only search for and compare products, they also purchase and pay for them.
Agentic AI as an autonomous actor in the retail sector
28.08.2025
It is still just a thought experiment, but the starting signal has long since been given: agentic AI could perform many tasks in the retail sector autonomously, simply by being given the objectives. Here is an overview of the processes that could be affected.
AI-Powered shelf monitoring
26.08.2025
Stock shortages, incorrect placements, and inefficient reorders can be reduced with AI. AI-supported shelf monitoring turns shelves into real-time data providers, reduces the workload on staff, and optimizes the customer experience.
How machine learning powers real-time fraud detection in payments
21.08.2025
Payment fraud costs companies billions. Machine learning can detect anomalies and patterns, check large amounts of data in record time, and continuously evolve and adapt to new trends. It is an effective tool for securing transactions.
What agentic commerce means for retailers when AI agents start doing the shopping
12.08.2025
Machine learning specialist Ravi Kumar is himself involved in the development of dialogue-based retail and agentic AI – and thus has a well-founded impression of how a new era of retail is currently emerging.
AI-powered customer service & food service
11.08.2025
Staff shortages, rising costs, and growing guest expectations – the challenges facing food service businesses are increasing. To meet them, artificial intelligence can serve as a smart assistant behind the scenes, helping shape guest experiences and optimize customer service.
Smart technologies for food service in retail
01.08.2025
How can food service processes in retail be made future-proof? This question was the focus of the Food Service Innovation Hub at EuroCIS 2025. Exhibitors demonstrated how digital solutions and AI-powered technologies can enable efficient food service operations and how customer experiences can be enhanced with added value.
Agentic AI for shopping journeys
30.07.2025
Will AI agents soon be making purchases for people independently? Players such as Walmart, Amazon, Visa, Mastercard, PayPal, and Perplexity are preparing for agent-based retail.
Digital twins and AI are making visual brand communication scalable
29.07.2025
Is the era of traditional product photography coming to an end? Companies such as Unilever are turning to photorealistic digital twins, which enable content marketing material to be produced more quickly and scalably.
Artificial intelligence in pharmacies
04.06.2025
Between tinctures and tablets, something else will soon be found in pharmacies: artificial intelligence. This is because AI offers numerous opportunities to make processes in pharmacies more efficient and improve patient care at the same time.
Service robots in retail: how they are accepted and used
26.05.2025
What criteria should a retailer use to select a service robot? Functionality comes first, of course. But how do the design and communication of a robot influence customer acceptance?
Smart checkouts, strong strategies: what modern POS systems need to deliver today
21.05.2025
Patrick Kruschinski from Snabble on modular platforms, technological drivers, and the role of POS in connected retail.
AI is revolutionizing product development: to a finished product in record time
08.05.2025
The fashion industry is experiencing a paradigm shift due to the increased use of artificial intelligence. Current developments show how AI is changing the entire product lifecycle – from trend identification to design and production.
Optimized building operations at the dodenhof shopping center
07.05.2025
How can huge building complexes be operated in a more climate-friendly way? dodenhof, the largest shopping center in northern Germany, shows how intelligent control, the courage to innovate and a clear focus on sustainability can go hand in hand.
How Generative AI is transforming the shopping experience
07.05.2025
More than 70% of shoppers want AI-supported services in retail – this is just one of the many exciting findings of the Capgemini Consumer Trends Report 2025. How are international retailers using GenAI for personalized shopping experiences?
How artificial intelligence supports a successful trade fair presence
11.04.2025
The integration of AI into the trade fair process offers exhibitors a range of benefits that can make both the planning and implementation of a trade fair presence more efficient and targeted.
E-commerce 2025: five trends for the retail of the future
08.04.2025
Those who aim to stay competitive in the long run must act strategically now. The new valantic Trend Report 2025 highlights five key developments that retail decision-makers should keep an eye on – and the opportunities they offer.
Influencer marketing and AI
04.04.2025
The combination of influencer marketing and artificial intelligence opens up brand new opportunities to inspire creative content marketing ideas. The combination of technology and brand names can take the reach of campaigns to a new level.
Explosive growth: Generative AI drives website traffic up
03.04.2025
According to Adobe Analytics, traffic from generative AI sources – such as chatbots or AI-powered search assistants – on U.S. retail websites increased by a staggering 1,300 percent between November and December 2024.
Rethinking digital customer loyalty
02.04.2025
If you want to win and keep customers today, you need more than just good products. Relevance at the right moment – that is the new key to loyalty. Artificial intelligence and digital loyalty systems offer retailers new ways to achieve just that.
How personalized advertising influences consumer behavior
19.03.2025
Personalised advertising, which is optimally displayed with the help of AI, has a demonstrable influence on purchasing behaviour and customer engagement - and is therefore a valuable tool for retail companies.
Empathic AI as a driver of innovation in retail
06.03.2025
A new study shows: When AI has an empathic effect and “thinks along” with the emotional level of work, it inspires and encourages employees. How could this affect the retail sector?
Autonomous stores have potential, but face challenges too
27.02.2025
In a study, the EHI Retail Institute surveyed consumers on their attitudes towards autonomous stores. The results show both opportunities and challenges for smart stores.
EuroCIS 2025: A compass for the future of retail
26.02.2025
Three days full of innovations, pioneering technologies and inspiring impulses – EuroCIS 2025 impressively demonstrated why it is the central platform for retail technology in Europe.
Retail marketing trends 2025 – between big data and community building
25.02.2025
What developments will shape retail marketing in a world that is moving between digitalization, artificial intelligence and the need for real experiences? We provide an outlook.
Sales forecasts: using AI image recognition for purchasing goods
21.02.2025
The Fraunhofer Institute IAIS presented an innovation at EuroCIS 2025: a photo of a product is enough to determine precise sales forecasts within seconds - with the help of generative AI.
5 good reasons why you should visit EuroCIS 2025
05.02.2025
From February 18 to 20, 2025, the retail technology industry from Europe will come together in Düsseldorf for EuroCIS 2025. Which events and highlights should you not miss? Who would know better than Elke Moebius, Director EuroCIS.
Generative AI as a game changer in customer service
07.01.2025
From chatbots to mixed reality assistants: Generative AI is revolutionizing customer service. We show you four examples of how major retail brands - Douglas, Zalando, Carrefour and IKEA - are using GenAI.
User Generated Content and AI to turbocharge content marketing 2025
17.12.2024
User-generated content has long been a fixture in modern marketing. UGC appears authentic and creates trust. But how does the use of artificial intelligence affect this style of content? And what does this mean for retail marketing?
How AI helps retailers with loyalty marketing and customer retention
13.12.2024
Artificial intelligence is revolutionizing customer loyalty in retail by creating personalized experiences. Through data analysis and automation, retailers can strengthen their customers' brand loyalty and make their loyalty marketing competitive.
Why retail companies should protect themselves against cyberattacks – and how
27.11.2024
Retail is becoming increasingly digital and the entire supply chain is growing more interconnected. This makes retailers particularly vulnerable to cyber threats. This is why cyber security expert Michael Linke urgently advises retailers to build up cyber resilience.
Valuable lessons learned from the development and use of technologies in retail
21.11.2024
Sharing successes and failures is essential for progress in the retail industry. The EHI Technology Days 2024 provided a platform for this, with leading retail companies and innovators such as Fressnapf, Edeka, Colruyt and MediaMarktSaturn sharing their experiences with the use of various retail technologies and providing valuable tips.
Generative AI in content marketing boosts efficiency and creativity
05.11.2024
Generative artificial intelligence (GenAI) generates unique and creative content, whether text, images, video or audio. Generative AI models are now bringing about ground-breaking changes in content marketing.
Supply chain planning: using forecasts to optimise stock levels
30.10.2024
One of the strengths of AI is deriving predictions from big data. RELEX Solutions specialises in this data-driven forecasting for the supply chain. Ramona Saager explains what this means for retailers in concrete terms.
Global exhibition industry experiences strong growth for 2023 and 2024
17.10.2024
The trade fair industry is experiencing a significant upward trend worldwide, and many organisers are looking for staff. In future, they want to use AI for efficient processes and personalised visitor experiences.
Warehouse robotics: transforming retail logistics
10.10.2024
Artificial intelligence and robotics can increasingly be found in the warehouse of a large retailer. Automated systems are optimising logistics processes and helping retailers to combat labour shortages.
Artificial intelligence drives success in retail
23.09.2024
Many retail companies have huge amounts of data at their disposal. The challenge is to derive strategic measures from this information. AI tools are therefore proving to be a practical decision-making aid, especially at management level.
AI revolutionizes refrigeration technology in supermarkets
22.08.2024
Artificial intelligence can recognise faults in refrigeration systems at an early stage and plan maintenance work. This increases efficiency, secures the cold chain and thus reduces food waste.
Pioneering technologies in food service
21.08.2024
Technologies such as artificial intelligence, big data analytics, the Internet of Things and robotics have the potential to fundamentally change both processes and the customer journey in the catering industry.
Next-gen features for retail loyalty programs
07.08.2024
Loyalty management is a high-tech affair these days, with AI playing a central role in customer relationship management, for example. What do successful loyalty programmes that increase engagement look like?
The potential of advanced analytics and AI in retail
01.08.2024
Advanced analysis programmes sift through volumes of data, interpret them and provide a database for making more informed decisions. A study shows the potential in the Indian retail sector.
Artificial intelligence in the catering and food service industry
24.07.2024
AI opens up new opportunities for companies to organise their processes or offer products and services. There are also exciting new AI tools in the retail catering sector.
Where investment meets innovation: retail hotspot EuroCIS 2025
16.07.2024
EuroCIS is an indispensable meeting place for the retail industry: This is where visitors from the management of retail companies compare retail technology solutions and make investment decisions.
Food service robot in the EsselungaLab: a testing centre for new technologies
09.07.2024
The Esselunga retail chain is trialling new technologies in its innovation supermarket in Milan. This includes a robot that prepares salads. We spoke to Alexandre Rochat, Head of the Innovation Department, about the Cobot Alfred.
Chatbots support retail employees
11.06.2024
The management of large retail companies is increasingly relying on AI tools. Tools such as generative AI assistants are designed to help employees carry out their tasks more efficiently.
Gen AI content lab to augment creativity at L’ORÉAL
28.05.2024
At Viva Technology in Paris, L’Oréal will unveil tech innovations like an in-house GenAI Beauty Content Lab. The tools used in this lab are set to transform the production of marketing content.
Reebok launches a personalized AI experience for sneaker fans
22.05.2024
The sports brand cooperates with AI and metaverse company Futureverse to create a customizing experience for fashion on Instagram.
Sam's Club deploys AI-powered exit technology for Scan & Go
15.05.2024
Sam’s Club members can now exit a lot faster after completing payment at a register or via Scan & Go. AI technology and computer vision capture images of carts and verifies payment for all items.
Innovate – or lose your seat at the top table, dear retailers
29.04.2024
Established players in the retail sector have been usurped by creative newcomers that have prioritized innovation. Staying ahead of the curve in terms of technological advancements and consumer preferences is a factor for success.
Food service equipment market size is set to grow
24.04.2024
The global food service equipment market is driven by demands for environmentally friendly technologies and smart, networked devices.
AI revolution at IKEA retail
22.04.2024
IKEA is bringing forward a bold initiative to embed Artificial Intelligence literacy across its organisation, embracing the future of technology and humanity, hand in hand.
AI-assisted inventory management and shelf planning in food retail
28.03.2024
Optimal inventory management is important in food retail. Food waste can be combated with the help of AI and precise predictions of purchasing behavior.
Smart Cart developed and tested in-house at Colruyt Lowest Prices
22.03.2024
Customers at Colruyt Lowest Prices might see a very special cart popping up in the aisles of their store. A new type of innovative shopping cart will be tested.
AI pricing for retailers: Coresight research report delivers insights
21.03.2024
The new report outlines the measurable advantages of utilizing AI for pricing decisions, as well as the obstacles retailers must overcome to maximize the returns of AI pricing technology investments.
GemArt, JewelBot, and VoiceGem: new implementations of AI in the jewelry industry
20.03.2024
The first Artificial Intelligence platform designed exclusively for jewelers offers three cutting-edge AI tools: each is tailored to revolutionize business operations and drive growth.
AI perception gap on predictive analytics value
14.03.2024
A new study uncovers a divide within the retail sector: CEOs are half as likely to see AI’s predictive analytics as a top 3 promising application compared to their management teams.
JD.com announces new AI service package for merchants
14.03.2024
JD.com announced the launch of a suite of solutions for third-party merchants to boost revenues. This includes new AI services designed to reduce merchants’ operational costs.
“Autonomous stores”: Future reality or hype?
21.02.2024
The concept of "Autonomous Stores", enabled by the development of artificial intelligence, is not new. Miya Knights, Publisher Retail Technology magazine, examines the increasing role of automation in stores.
Experience technology innovations and a community connection at EuroCIS 2024
19.02.2024
Elke Moebius, Director of EuroCIS, shares her expertise on the latest technology trends in retail ahead of EuroCIS 2024 on February 27.
IKEA launches new AI-powered assistant in OpenAI GPT Store
07.02.2024
IKEA has launched a new IKEA AI assistant, an AI-powered home design, inspiration and shopping tool, available exclusively on the OpenAI GPT Store.
These technologies will fundamentally change retail
05.02.2024
We asked exhibitors at EuroCIS which brand-new trends retailers should have on their radar and which technologies will inspire their customers in the future.
SPAR Hungary trials Gen Z pop-up store using AI
16.01.2024
In order to specifically target Gen Z customers, SPAR Hungary ran a two-day trial of an automated store – incorporating technology and AI powered tools.
Innovation campaign for fresher fruit and vegetables awarded
09.01.2024
With its innovative "Fruit and vegetables 3 days fresher" campaign, SPAR Austria won the "Future of European Commerce" Award in the Digitalisation category.
World's first fully autonomous AI-powered restaurant opening
14.12.2023
Cali Group and Miso Robotics announced that they are soon opening CaliExpress by Flippy™, the world's first fully autonomous restaurant.
Kohl’s introduces new interactive Christmas experiences for customers
01.12.2023
Kohl’s is giving customers new ways to inspire their holiday shopping. From personalized gifting recommendations using AI technology to Kohl’s influencers top holiday picks, Kohl’s is using technology and social media tools to help customers find all the best gifts for their family and friends.
Kingfisher launches AI-powered DIY assistant
23.11.2023
Kingfisher has launched the first AI-powered assistant in the home improvement sector, harnessing the capability of generative AI to support customers with their DIY projects.
DTEK.ai revolutionizes retail with SWIFT
31.10.2023
DTEK.ai, a leading provider of innovative retail technology solutions, officially launched SWIFT at North Star, one of the world's most disruptive global startup events in 2023. The revolutionary technology leverages artificial intelligence (AI) and computer vision to transform the retail checkout process.
RFID in retail and fast food
24.10.2023
A transition is brewing in the world of retail: RFID. While by no means new, the technology is becoming a fundamental tool in the retail sector, revolutionizing the way goods are tracked, organized and sold.
Mango launches conversational generative AI platform
16.10.2023
Mango is moving forward in its digital transformation with the launch of Lisa, the company’s own internal conversational generative Artificial Intelligence platform.
AI shopping guide announced by Microsoft
10.10.2023
Development in e-commerce never stands still. Microsoft provides proof with its new AI functions for the Bing search engine, which are soon to be rolled out. The Buying Guide is a shopping guide tailored to users within the Bing search results page.
SavorEat debuts first plant-based Robot Chef
02.10.2023
SavorEat, the food tech company bringing customization and sustainability (using AI and 3D printing technologies) to food service, partners with Sodexo to bring SavorEat’s Robot Chef into the U.S. market.
AI for baking stations: Freshness is king
12.09.2023
The Smart Bakery Box, an AI-driven system, analyzes the sales figures of self-service baking stations and determines the optimal production quantity.
Schnucks and Instacart expand with smart carts
31.07.2023
Schnuck Markets, Inc. and Instacart, the leading grocery technology company in North America, today announced the companies will expand their omnichannel partnership by deploying Caper Carts, Instacart’s smart carts, in select stores.
Carrefour integrates OpenAI technologies and launches a generative AI-powered shopping experience
16.06.2023
Carrefour has launched Hopla, a chatbot based on ChatGPT which will be integrated into the Carrefour.fr website. Customers are able to use this natural-language AI to help them with their daily shopping.
Express Store from Viessmann and Pixevia at EuroShop 2023
01.05.2023
Enabling a comfortable "just-walk-out" shopping experience, thanks to state-of-the-art technology: Viessmann presented such a convenience store at EuroShop 2023 in Düsseldorf.
Retail Technology Stage @ EuroShop 2023
13.03.2023
The Retail Technology Stage at EuroShop featured many technological solutions for the retail sector. Suppliers and users discussed current use cases.
Autonomous stores: Grab&Go concepts multiplying
03.01.2023
The autonomous store, which enables shopping with an automated payment process in the background, represents a major leap forward in innovation in the retail sector.
Machine vision: Cameras observe and "think along"
08.03.2022
Machine vision has recently made great strides. It is also being used in the area of checkout control in retail.
Energy management: ecological footprint in bakeries
23.06.2021
Intelligent planning can counteract food and energy waste. The EIT Food project PrO4Bake aims to use AI to optimize the daily processes of bakeries.
Sustainable Smart Stores: The Concept of the Future?
28.04.2021
Xenia Giese from Microsoft tells how stores could save money, time and resources and thus operate even more efficiently and sustainably.
Shopping 24/7: Staff-free operated stores
31.03.2021
Tiny store, micro store, smart store, vending machine store – different names for concepts that all have the same goal: Customers shop 24/7 in staff-free stores.
Virtual try-on solutions for eyeglasses thanks to AI
11.03.2021
Online shopping is becoming more and more popular, even for "try-on" items like eyeglasses. As a result, virtual try-on solutions have gained a fair amount of momentum in online stores in recent years.
Checkout-free and unmanned stores
31.07.2020
Completely cashierless or staff-free stores are still rare, but there are successful examples. Will they soon become a serious alternative to traditional brick-and-mortar stores?