A person types on a laptop. A holographic user interface with chat windows and an artificial intelligence symbol can be seen above the laptop; Copyright: Envato/AndersonPiza

Chatbots support retail employees


The management of large retail companies is increasingly relying on AI tools. Tools such as generative AI assistants are designed to help employees carry out their tasks more efficiently.
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Five people sit at a table with laptops and work together; Copyright: Unsplash/Annie Spratt

Ahold Delhaize opens a tech studio in Bucharest


The aim is to develop employees' digital and technological skills. Around 250 top talents from the technical field are to be recruited in the coming years.
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A person stands in front of an LED wall; Copyright: Boston Consulting Group

Innovate – or lose your seat at the top table, dear retailers


Established players in the retail sector have been usurped by creative newcomers that have prioritized innovation. Staying ahead of the curve in terms of technological advancements and consumer preferences is a factor for success.
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Fruit and vegetable department of a SPAR supermarket in Austria; Copyright: SPAR/Foto Karg

AI-assisted inventory management and shelf planning in food retail


Optimal inventory management is important in food retail. Food waste can be combated with the help of AI and precise predictions of purchasing behavior.
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GemArt, JewelBot, and VoiceGem: new implementations of AI in the jewelry industry


The first Artificial Intelligence platform designed exclusively for jewelers offers three cutting-edge AI tools: each is tailored to revolutionize business operations and drive growth.
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A person holds a yellow item of clothing in front of an intelligent mirror that displays product details for the item; Copyright: Messe Düsseldorf / A. Wiese

Experience technology innovations and a community connection at EuroCIS 2024


Elke Moebius, Director of EuroCIS, shares her expertise on the latest technology trends in retail ahead of EuroCIS 2024 on February 27.
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A woman and two men stand at a shopping cart at a trade fair and try out a hand scanner; Copyright: Messe Düsseldorf / A. Wiese

These technologies will fundamentally change retail


We asked exhibitors at EuroCIS which brand-new trends retailers should have on their radar and which technologies will inspire their customers in the future.
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A fruit and vegetable section in a supermarket; copyright: SPAR/Foto Karg

Innovation campaign for fresher fruit and vegetables awarded


With its innovative "Fruit and vegetables 3 days fresher" campaign, SPAR Austria won the "Future of European Commerce" Award in the Digitalisation category.
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A blue and yellow IKEA drone with four propellers; Copyright: Ingka Group

IKEA Retail uses drones for stock inventory


Two years ago, Ingka Group and the Supply Chain Development Team at Inter IKEA Group, together with Verity, a provider of indoor drone systems, started developing a fully autonomous drone solution to track inventory and improve the wellbeing of its co-workers.
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The headquarter building of fashion company Mango; Copyright: Mango

Mango launches conversational generative AI platform


Mango is moving forward in its digital transformation with the launch of Lisa, the company’s own internal conversational generative Artificial Intelligence platform.
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A self-service shelf for bakery products with many compartments; Copyright: Shop-IQ

AI for baking stations: Freshness is king


The Smart Bakery Box, an AI-driven system, analyzes the sales figures of self-service baking stations and determines the optimal production quantity.
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A woman in a red sweater stocks a grocery shelf in a small store; Copyright: METRO AG.

METRO upgrades franchise solutions for grocery customers


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A man gives a talk on a stage in front of an audience; Copyright: Messe Düsseldorf/ctillmann

Connected Retail @ EuroShop 2023


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Diverse customer experience management team, five young people talking; Copyright: Envato/friends_stock

Embracing agility and building creative, technically diverse teams


Digitalization opens up endless possibilities, but also requires a great deal of adaptability. The annual Adobe study in 2022 was dedicated to digital trends and their significance for companies.
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SØR store with black and white tiled floor from inside; Copyright: SØR

Fashion Retailer SØR Embarks on Its Store Management Automation Journey


A technology upgrade of automation and omnichannel services in the store network provides process reliability and modern selling for SØR.
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A small grocery store of Billa in a container on a parking lot in front of alpine scenery; copyright: Billa

Automated smart stores: Never run out of milk for your cereal ever again!


While stores with no (sales) staff sounded like science fiction just a few short years ago, they are now fast becoming a reality. Even though smart stores are not yet the new retail norm across the board, they are moving away from being sporadic, mere testing locations and pilot projects.
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Baked goods lie on a store shelf; copyright: Mae Mu/Unsplash.

Energy management: ecological footprint in bakeries


Intelligent planning can counteract food and energy waste. The EIT Food project PrO4Bake aims to use AI to optimize the daily processes of bakeries.
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An employee of dm holds a smartphone in front of her, opposite her is a colleague, photographed from behind; Copyright: Andy Ridder

Workforce management: dm-drogerie markt trusts in digital retail store management


dm has been focusing on digital employee communication and store organization since 2017. The employee smartphones help with customer advice, reordering goods and promote internal team networking.
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