Know the value of your clientele and optimize the customer experience

What means do you use to focus on the clientele?

 Two men stand in front of a shelf with goods, one of them scans the goods with his smartphone; copyright: Messe Düsseldorf

Tailoring retail services to customer expectations

Self-service in the Marks & Spencer digital cafés

Payments & loyalty in food retailing for greater customer loyalty

Customer Centricity puts people at the center

Connected retail services for an omnichannel customer journey


Special exhibition stand; copyright Messe Düsseldorf
Colorful big wheel on the fairground; copyright Messe Düsseldorf
LG booth at the fair; copyright: messe Düsseldorf
video wall; copyright Messe Düsseldorf
brightly illuminated wall on the fairground; copyright: Messe Düsseldorf
Christmas decoration at the fair; copyright: Messe Düsseldorf
booth at the fair; copyright: Messe Düsseldorf
Led-lit aisle at the fair; copyright: Messe Düsseldorf

Current Insights

Smartphone shows AR in a kitchen; copyright Zephyr

The potential of AR

How augmented reality can enhance the customer and shopping experience

Find out more!
A person uses Alipay's mobile payment feature by photographing a QR code with his smartphone; copyright: Ant Group.

Mobile Payment

How European retailers are attracting Asian shoppers to Europe thanks to Alipay+

Take a look!
s.Oliver Showroom in Düsseldorf, Germany

Hybrid showroom

The best of both worlds: Showroom concept from s.oliver combines digital and live fashion
Read more!

We offer Customer Centricity a stage!

Retail Marketing Stage

Stage at EuroShop trade fair; copyright: Messe Düsseldorf

Connected Retail Stage

Stage at EuroShop trade fair; copyright: Messe Düsseldorf

Hot Topics

Solutions for customer-focused interaction

Goods scale at the fair; copyright: Messe Düsseldorf
A woman and a man are talking, the man holds a tray in his hand: Messe Düsseldorf

At EuroShop...

you will find innovations and get the latest insights.

you maintain contacts and find new suppliers or business partners.

you prepare purchase decisions.


The 'Who is Who' of retail

Visitors to a trade fair stand together in the aisles; copyright: Messe Düsseldorf