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A person holds a smartphone on which an online store is open; Copyright: pexels / cottonbro studio

Online retailers: more than 80% of shoppers had poor experiences

02.04.2024

The “2024 Online Retail Trends Report" surveyed consumers about their recent online shopping experiences: most of them said that online retailers failed to meet their expectations.
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The Apple Stores Jing'an in Shanghai from the outside; Copyright: Apple

Opening of the Apple store Jing'an in Shanghai

22.03.2024

The new Apple Store in Shanghai features a big plaza for events, special sessions that celebrate local culture, and an open, round store design.
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A shopping cart with a display on the handle; Copyright: ColruytGroup

Smart Cart developed and tested in-house at Colruyt Lowest Prices

22.03.2024

Customers at Colruyt Lowest Prices might see a very special cart popping up in the aisles of their store. A new type of innovative shopping cart will be tested.
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A woman as a digital presenter in an app for sales; Copyright: JD.com

JD.com announces new AI service package for merchants

14.03.2024

JD.com announced the launch of a suite of solutions for third-party merchants to boost revenues. This includes new AI services designed to reduce merchants’ operational costs.
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Al-Futtaim IKEA Store of Tomorrow; Copyright: Al-Futtaim IKEA

Al-Futtaim IKEA unveils the Store of Tomorrow: A playground for families

12.03.2024

Al-Futtaim IKEA announces the launch of its innovative "Store of Tomorrow," revolutionizing the retail landscape with a focus on play, exploration and family-friendly experiences.
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A person with a shopping cart in a supermarket; Copyright: YuriArcursPeopleimages/envato element

Research identifies opportunities for aligning on consumer eating occasions

07.03.2024

How can grocers attract more shoppers with offering food services and product assortments that meet customers' needs, experiences, tastes, and expectations convenience.
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A person types on a notebook and a graphic in the foreground visualizes a chat history with an AI.; Copyright: AndersonPiza / envato elements

IKEA launches new AI-powered assistant in OpenAI GPT Store

07.02.2024

IKEA has launched a new IKEA AI assistant, an AI-powered home design, inspiration and shopping tool, available exclusively on the OpenAI GPT Store.
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A look into Lowe's Style Studio for the Apple Vision Pro ; Copyright: Lowe's

Lowe's Style Studio for Apple Vision Pro

06.02.2024

Lowe's takes advantage of the unique capabilities of Apple's first spatial computer to help customers visualize and design their dream kitchen from home.
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A smiling person sitting in a food delivery vehicle; Copyright: SPAR South Africa

SPAR South Africa redefines local shopping through partnerships

02.02.2024

SPAR South Africa is forming partnerships with local providers to power its SPAR2U delivery service in under-served areas (townships) across the country.
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A festive graphic for Kohl's storybook magic; Copyright: Kohl's

Kohl’s introduces new interactive Christmas experiences for customers

01.12.2023

Kohl’s is giving customers new ways to inspire their holiday shopping. From personalized gifting recommendations using AI technology to Kohl’s influencers top holiday picks, Kohl’s is using technology and social media tools to help customers find all the best gifts for their family and friends.
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A smartphone on which the AI assistant can be seen; Copyright: Kingfisher

Kingfisher launches AI-powered DIY assistant

23.11.2023

Kingfisher has launched the first AI-powered assistant in the home improvement sector, harnessing the capability of generative AI to support customers with their DIY projects.
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A visual for AI as digital shopping assistants; Copyright: Mohamed Nohassi/Unsplash

AI shopping guide announced by Microsoft

10.10.2023

Development in e-commerce never stands still. Microsoft provides proof with its new AI functions for the Bing search engine, which are soon to be rolled out. The Buying Guide is a shopping guide tailored to users within the Bing search results page.
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A man and a woman stand behind the counter in a store looking happy; Copyright: Constantin Mirbach

Google Business Profile – digital showplace for retailers

26.09.2023

In recent years, many retailers have been working on digitizing their business. Online and offline sales channels are increasingly merging. In this context, the Google Business Profile occupies a key position.
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A screenshot of the Meal Plans; Copyright: Business Wire

Albertsons Companies: Innovations to Meal Plans Tool

26.09.2023

Customers can save time and money on the app by meal planning from a vast array of shoppable recipes developed by professional chefs and dieticians.
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A bird's eye view of a wooden building under construction; Copyright: Avel Chuklanov/Unsplash

The Home Depot Launches New Homeowners Hub

05.09.2023

The Home Depot launched a New Homeowners Hub to equip the next generation of current and future first-time homeowners with valuable resources including DIY guides, product recommendations, design inspiration and more.
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A Starbucks employee holding a coffee cup out to a customer in a car through a window; Copyright: Starbucks

Target partnering with Starbucks, offering free carside coffee delivery

16.08.2023

Target customers nationwide will be able to add their favorite Starbucks menu item to a Drive Up order and have it delivered to their car at stores.
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The Apple Store in Mumbai from the outside; Copyright: Elke Moebius/Messe Düsseldorf

Apple opens first retail store in India

01.08.2023

On April 18, 2023, Apple opened its first store in India. In addition to the products themselves, the focus here is on the customer experience and service. The architecture and energy supply of the building are also remarkable.
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A digital screen with a man on it to give advice to customers in front of a wine shelf; Copyright: Colruyt Group

Digital wine assistant guides customers to the ideal bottle of wine

01.08.2023

Colruyt Lowest Prices to test a digital ‘wine assistant’ in six branches in the coming weeks. The assistant will take the shape of a large touchscreen with software that allows customers to make informed wine choices.
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Three men stand in an electronics store and cut a red ribbon; Copyright: MediaMarktSaturn

MediaMarktSaturn continues further development of store portfolio

19.06.2023

MediaMarktSaturn’s brick-and-mortar business is a central component of the company’s strategy: Following the successful opening of six large Tech villages in Europe, MediaMarktSaturn is now presenting a newly opened store in the Xpress format for the first time in Germany.
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A Reddy Shop in Shop experience; Copyright: Petco

Petco unveils complete pet care experience at new flagship store

08.06.2023

Petco Health and Wellness Company, Inc. unveiled its new Union Square flagship, a unique one-stop health and wellness destination for pets, in the heart of New York City.
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Various male clothes and accessoires lying on the floor; Copyright: Public Co / Pixabay

Bergdorf Goodman announces the launch of Conscious Closet

25.05.2023

Bergdorf Goodman announced ‘Conscious Closet’, a new program dedicated to extending the useful life of customers’ luxury goods. With five primary focuses – Edit, Repair, Alter, Resell, and Give Back – Conscious Closet scales the retailer’s support for circular business models.
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A hall in the Canal Walk Mall in South Africa; Copyright: Messe Düsseldorf/Moebius

Canal Walk Shopping Centre: enjoy your shopping experience at Cape Town's largest mall

09.05.2023

EuroShop, the World's No. 1 Retail Trade Fair is an international event that brings exhibitors and visitors from all over the world together in Düsseldorf.
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An open vegetable and fruit department with merchandise tables in the louis delhaize OPEN MARKET

New grocery shopping concept at louis delhaize

25.04.2023

louis delhaize establishes a new food market concept with the OPEN MARKET: It combines the assortment of a supermarket with the freshness offers and the atmosphere of a market place on a large store area.
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A man gives a talk on a stage in front of an audience; Copyright: Messe Düsseldorf/ctillmann

Connected Retail @ EuroShop 2023

09.03.2023

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Clothes in a virtual showroom; Copyright: Lacoste; Screenshot https://www.lacoste.com/gb/virtual-store.html

The magic of virtual showrooms

07.02.2023

Experiences during the Corona pandemic have shown that in the spaces between personal, physical in-store shopping and the more impersonal, rigid web store there is the potential for richer shopping experiences. With impressive online showrooms, many retailers and brands have tried to bridge this gap.
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A Meijer Grocery store; Copyright: Meijer

New Meijer Grocery store concept for a convenient retail experience

06.02.2023

Meijer opened its first two Meijer Grocery stores in Lake Orion and Macomb Township, offering Metro Detroit customers a new way to shop the Michigan retailer known for pioneering the one-stop shopping concept.
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Interactive screen in the window of the BOSS store in London; The new Zara store from the outside; Copyright: DOMO FOTOGRAFIA S.L: HUGO BOSS

Retail Store Concept: Reimagining Traditional Shopping

19.09.2022

The new store of Spanish fashion brand Zara on Madrid’s Plaza de España not only entices shoppers with its design but also addresses topics that modern consumers continue to embrace: returns management, sustainability, and innovative checkout systems.
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Audi House of Progress in Shanghai; copyright: Audi AG

Store Concept: Brand Experience Center Versus Car Dealership

16.03.2022

So much more than just a car showroom: The Audi House of Progress in Shanghai.
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Exterior view of the new Apple Store on Rosenthaler Strasse in Berlin; Copyright: Apple Inc.

Apple opens new store in Berlin

03.01.2022

On December 2nd, Apple openend its new Berlin store on Rosenthaler Straße, the first Apple Store in Berlin-Mitte.
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black dressed female gorilla rider with backpack and helmet riding a bicycle; copyright: Gorillas

Groceries in Ten Minutes – A Review of Delivery Services

25.08.2021

“Supermarkets hate us” (German: Supermärkte hassen diesen Trick) – that’s the advertising slogan of the Berlin-based startup Gorillas. Founded in May 2020, the bike delivery service – along with providers like Flink and getir
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A saleswoman and a customer in a shoe store; copyright: Deichmann

Omnichannel app for shoe retailer Deichmann

24.03.2021

The triumphant success of the smartphone also prompts retailers to ask themselves: How do I connect with consumers on their mobile device? Deichmann chose an omnichannel app.
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A small child looks over a table and has glasses in front of his eyes; copyright: PantherMedia/zmijak

Virtual try-on solutions for eyeglasses thanks to AI

11.03.2021

Online shopping is becoming more and more popular, even for "try-on" items like eyeglasses. As a result, virtual try-on solutions have gained a fair amount of momentum in online stores in recent years.
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A woman uses gestures to control an app for trying out cosmetics; copyright: Perfect Corp

Magic mirrors and augmented reality in the beauty industry

17.02.2021

Now there is another B2C retail sector – apart from the furniture and fashion industries – with emerging AR use cases: enter the beauty industry.
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Pink cakes are decorated with cream by a device; copyright: beta-web GmbH

Food is love: the new dimension Food Service Equipment

17.02.2020

Everything for in-store catering is represented in our new Food Service Equipment dimension.
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Two young women taking part in a survey; copyright: Messe Düsseldorf

How much do you know about the future of shopping?

09.05.2018

Can you explain the terms “chatbot” or “contactless payment”? These are two of the buzzwords that everyone in the retail industry is talking about. We had a look around Düsseldorf city centre to see how well the public knows about the future of shopping.
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Fabrics, clothing and accessories beautifully draped against a white stone wall; Copyright: Jason Briscoe/Unsplash

Showrooming – Escaping the one-way street!

21.03.2018

Showrooming is a future-oriented retail model. The principle: customers are allowed to examine and try out goods.
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