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Digitalisation in the back office – 3 trends for the retail industry

A person stands at a table and writes something in a notebook; copyright: Planday

01.02.2023

The pandemic has proved the importance of digitisation within the retail industry today. Almost all businesses are now establishing digital processes. Their current focus lays on digitalising the customer experience, as this has a direct influence on revenue. As an example, modern payment solutions, where customers do not have to access a checkout counter, are implemented. Whereas at the same time the schedule for employees is a list in the employee room, where changes are made manually with pen and paper. This is very time consuming and leads to errors. It shows that there is still a lot of potential for improvement.

The following trends show the most important areas:

A person looks at a schedule on a laptop computer; copyright: Planday

Trend 1: Digitalisation in the back office

Since 2022, it is mandatory for employers to establish a systematic form of time and attendance tracking. To ensure a smooth and employee-friendly process, the focus must be to find an optimised solution. Modern software solutions and apps are a simple way to track time and attendance efficiently and give employees the possibility to fully focus on their actual tasks. Also, managers can set up rosters and make changes in an easy and efficient way. This saves time that can be used for more important tasks. Additional features from improving employee communication or integrations with existing tools to a counter system, helps bring more structure into everyday work.

Trend 2: Modern application management

Digital processes can also be useful for recruitment. As an example, applicants can use multiple channels to contact potential employers. Allowing recruiters to reach candidates where they spend most of their time. All different portals can be united in one database, thanks to smart inhouse solutions, which makes the application process more efficient. Declines or the prioritisation of applicants, appointment reminders as well as the onboarding of new colleagues can also be automated with the right tool in place.

A person holds a smartphone with a green display, it says "Have a great shift" with a time period; copyright: Planday

Trend 3: Employee bonding and nurturing satisfaction

Personalised performance dashboards that display the employees’ progress in a transparent way, can enhance bonding and future development. Intuitive tools help to establish a strong feedback culture and to capture employees’ performance through trackable objectives. In the end employee satisfaction and loyalty can be increased sustainably when the employer offers a well-structured working environment.

This is how your business can follow up on the current trends

Plan your shifts more efficiently and save time by using the intuitive software solution from Planday. You will be able to ensure a time and attendance tracking, which is compliant with current EU rules and can keep all employees up to date in real time. Your employees can swap shifts and make important agreements more flexibly through the Planday app. This way they are actively integrated into the rostering and the manager can keep up with all requests. Ultimately giving employees the feeling of empowerment and a sense of belonging as well as increasing loyalty within the business.

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Planday

Planday GmbH
Hermannstraße 13
20095 Hamburg
Germany
E-Mail: support@planday.com
Phone: +49 40 8740 9878

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