,
According to a study by the eco – Association of the German Internet Industry, a comprehensive “unified communications“ strategy is the key to better customer relations. The times of long waiting times and inflexible service hotlines are finally over. Today, customer requests need to be addressed quickly and efficiently through the right communication channels. This also includes social media. Read in this month's EuroShop newsletter, how retailers can use social networks to improve their relationships with the right strategy. Enjoy reading! Your Team of EuroShop www.euroshop-tradefair.com
|