A new system to help maximise efficiency and margins on the delicatessen or other customer service counters will be demonstrated on the Avery Berkel stand (G55).

The company has developed the first integrated queue management and touch screen counter scale system, which enables the relationships between Wait Times v Sales Value, Wait Time v Walk Aways and Wait Time v number of new people joining the queue to be identified.

From this information, the system can determine the ideal wait time and provide a customer profile graph for each day of the week. Predictive counter staffing forecasts can be produced and data gathered on the performance of individual operators or serving times for individual products. This allows managers to minimise staff costs while maximising sales by reducing queuing times and walk-aways.