29.01.2020

xplace GmbH

Retail Insights & Automation: xplace launches POS data platform "biscuit"

System integrator and specialist for POS digitalisation xplace has officially added the data platform biscuit to its portfolio. The data analysis and automation platform integrates various data sources and offers powerful evaluation and analysis features as well as AI-based campaigning. Thus, biscuit helps brick-and-mortar retailers to track and understand customer behaviour in the store and to improve conversion. The Goettingen-based company thus strengthens its main value proposition of transferring the benefits of e-commerce to the POS and provides customers with a flexible tool for the realisation of the smart store.

"With biscuit, we are now extending our system and data integration expertise”, says xplace CEO Marco Wassermann. “The platform fits perfectly into our signage and digital retail portfolio: Insights, data analytics and automation are its logical enhancements. Our customers benefit from biscuit's ability to fully exploit the benefits of POS digitalisation beyond pure process optimisation. For retailers, it is increasingly important to overcome the barriers between online and offline trade. biscuit helps to bring both worlds together and make the customer journey at the POS as transparent as in e-commerce. That's why the name biscuit is deliberately derived from the internet cookie.”

The modular concept of biscuit allows the greatest possible flexibility and maximum degree of individualisation for the customer. At the heart of the system is the biscuit core module, which stores raw data such as interaction and usage statistics from signage elements, visitor counters, sensors, etc. for further processing. External data sources such as ERP, web shop or Google Trends can also be easily included. biscuit is an open data platform, which means that all data and systems can be interconnected.

The biscuit analytics module translates data into meaningful information. The success of assortment composition, POS design or promotion campaigns becomes measurable as well as the conversion rate. Optimisation potentials reveal themselves clearly. Based on this data as well as AI-controlled, the biscuit campaign module selects related promotion content that is automatically played out on any digital touchpoints in the store. The module biscuit monitoring monitors centrally the system status of the entire digital signage infrastructure, for example, all ESL of a company in all branches, regardless of manufacturer and across all locations.

At the EuroShop from 16th to 20th February in Düsseldorf, Germany, xplace will present biscuit live in action.

Exhibitor Data Sheet