Wincor Nixdorf International GmbH

Optimal maintenance and services of ATMs in Sweden

Increasing ATM availability and the end-user experience

EDB ErgoGroup SYSteam has signed a contract with Wincor Nixdorf to supply ATM services. The five-year agreement covers IMAC (Installation, Move, Add and Change) services and ProductRelated Services for 1,400 systems.

"This confirms that our solutions are competitive and meet the needs of our customers,” said Håcan Tiwemark, Head of Nordic Service Division at Wincor Nixdorf Nordic. “We are extremely pleased to announce this co-operation and see this as a start of a long-term partnership with EDB ErgoGroup SYSteam".

Wincor Nixdorf’s Nordic service organization offers services seven days a week, 365 days a year, providing excellence in system availability and end-user experience.

With its unique service commitment and high quality in process management, the Wincor Nixdorf service team will be a vital part of the EDB ErgoGroup SYSteam maintenance provision.

"We placed great importance when selecting our partners,” said Tore Pettersen, Deputy Head of ATM Services, EDB ErgoGroup SYSteam. “We already enjoyed good collaboration with Wincor Nixdorf, and this combined with the company’s attractive services and local presence were key factors in our choice of partners."

The agreement includes second line maintenance for 1,400 systems. In addition, Wincor Nixdorf will provide IMAC services for EDB ErgoGroup SYSteam.

“We have strong coverage with our service organisation but we plan to further strengthen our delivery capabilities in the Nordic area to cover more than 60 service locations,” Tiwemark said.