Birmingham (UK) / Ratingen (Germany), April 13th, 2010 — InVision Software, a world-leading supplier of enterprise-wide workforce management (WFM) solutions, announced today that its software solution InVision Enterprise WFM, after being awarded in 2009 already, has also been honoured with the CRM Excellence Award 2010 from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centres and teleservices since 1982.
“We are delighted to receive the CRM Excellence Award which shows that InVision Enterprise WFM meets the individual and permanently changing requirements of our customers in the CRM process,” said Peter Bollenbeck, CEO of InVision Software. “The management of customer contacts is crucial for the success of CRM, and nowadays, call centres cannot afford to operate without a workforce management application to make sure that the right employees are in the right place at the right time.”
InVision Enterprise WFM, the web-based software solution for enterprise-wide workforce management, allows the staff planner to optimise staffing by creating schedules that at all times conform to the actual requirements while observing all relevant legislation, local agreements and the contracts of individual employees – including work/life balance guidelines. Furthermore, it allows for employee “self-service” involvement in the planning process via its employee web portal ‘Infothek’. Its modular architecture supports the entire process of demand-oriented workforce management – from forecasting, scheduling and optimization, to integrated time management, monitoring and controlling. The software is highly flexible and applicable in all industries and all sizes of companies. Thanks to its open interfaces, it can be integrated smoothly into existing IT environments and connected to numerous external systems.
“The Eleventh Annual CRM Excellence Award has recognised InVision Software for being a true CRM partner to its customers and clients,” said Rich Tehrani, CEO, TMC. “InVision Software has demonstrated to the editors of Customer Interaction Solutions that InVision Enterprise WFM improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset – their customers.”
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The 2010 CRM Excellence Award winners can be found in the May and June 2010 issues of Customer Interaction Solutions magazine.