Using digital hubs

Multichannel customer service is the order of the day


Photo: Callcenter employees; © ltd

Customer service today means more than just a call center...

Photo: Employee of a supermarket advises customer; Trautmann

...and it also means more than just a friendly consultation in the store.

Photo: In-app customer service; © Popov

Customers also want to be able to contact a company directly via social media.