Synovus Trusts Wincor Nixdorf to Improve Customer Experience
Wincor Nixdorf, one of the world’s leading providers of IT solutions and services to retail businesses and retail banks today announced Synovus Financial Corp., a $27 billion financial services company headquartered in Columbus, Ga., has selected Wincor Nixdorf as their strategic partner for the deployment of innovative self-service technology throughout their branch network in Georgia, Alabama, South Carolina, Florida and Tennessee. Synovus will upgrade their ATM network with 200 of Wincor Nixdorf’s newest suite of CINEO Intelligent Deposit ATMs including multiple software solutions from its multi-vendor ProClassic software suite.
The CINEO lobby, through-the-wall and drive-up ATMs will deliver a personalized service across all self-service and branch delivery channels, and has robust and secure functionality Synovus customers can trust now and in the future. Roll out of the advanced ATMs will begin in August, with Wincor Nixdorf providing installation services, first and second line maintenance for seven years.
“We are excited to offer our customers this enhanced 24-7 channel for transacting their banking business,” said Kessel Stelling, Chairman and CEO of Synovus. “This upgrade signals another important step in our efforts to provide best-in-class technology that empowers our customers to interact with us whenever, wherever, and however they prefer. Our new partner’s technology also gives us the flexibility to develop additional ways for our ATMs to deliver a more intuitive and consistent customer experience.
We will continue to make investments in the products and tools that provide an exceptional level of service to customers across our footprint.”
To ensure seamless service, Synovus will upgrade their ATM platform with Wincor Nixdorf’s award-winning multi-vendor software. Pioneers in the field and a global leader in multi-vendor deployments with over 165,000 terminals in 65 countries running on the platform; Wincor Nixdorf offers Synovus the advantage of improved functionality and increased flexibility which will deliver reduced costs for network updates and a more efficient ATM network for Synovus. To manage its ATM network most efficiently, the company has also selected Wincor Nixdorf’s ProView remote monitoring software. In addition, ProView Incident Manager will allow Synovus to build a help desk for managing its ATM network and maintaining consistently high availability of its self-service fleet.
To ensure every transaction is secure and compliant, the CINEO ATMs will include security solutions including PC/E Terminal Security, Remote Key Loading and Wincor Nixdorf’s latest anti-skimming technology. Wincor Nixdorf was the first vendor to offer protection against skimming attacks in 2003.
“We’re pleased that Synovus, one of the largest community banks in the Southeast, recognizes Wincor Nixdorf as the innovative leader in the industry,” said Oliver Weber, CEO of Wincor Nixdorf Inc. “They are truly transforming the branch banking experience. Our partnership will enable the bank to realize efficiencies and optimization that will ultimately enable them to deliver enhanced services for many years into the future.”
The partnership with Wincor Nixdorf is a step towards Synovus implementing a fully automated cash cycle management strategy. “With Wincor Nixdorf’s proven technology at the ATM touchpoint,” Weber said, “Synovus branch team members will be free to focus more on their most important asset – their customers.”
Recognized as the global leader in innovative customer-focused IT solutions, Wincor Nixdorf was the first to introduce single-slot deposit automation ATMs which improve the customer experience for making ATM deposits. Other innovations include Wincor Nixdorf’s revolutionary Cash Cycle Management Solution, which creates a closed loop for cash replenishment at in-branch ATMs and teller cash recyclers.