Self-service network monitored by software to enhance customer service
Standard Chartered Bank Hong Kong is relying exclusively on Wincor Nixdorf ATM technology to provide transactional banking services at offsite locations and branches in Hong Kong. Wincor Nixdorf, one of the world’s leading providers of IT solutions and services to banks and retailers, has deployed 240 ATMs and 95 cash deposit systems across Hong Kong. The latest deployment of 37 ATMs replaced another vendor’s systems making Wincor Nixdorf the only ATM technology provider to the bank in Hong Kong. All self-service systems are now linked to the bank’s data center via Wincor Nixdorf’s online monitoring software ProView, which is designed to ensure systems operate 24/7. "ATMs are an important service channel for our customers. High system availability is critical to ensure we maintain satisfactory customer levels," said Patrick Lu, General Manager, Remote Channels, Consumer Banking at Standard Chartered Bank (Hong Kong) Limited. "The good experiences we’ve made with the systems’ quality and the reliability of the monitoring solution ProView were deciding factors in choosing Wincor Nixdorf as a provider," says Mr. Lu. ProView is a control and remote monitoring tool. All transaction data is analyzed by the software at the self-service system and transferred to the central server for processing. The data provides precise and detailed information on the operating state of each terminal enabling fast, targeted resolution of any problems. Repairs can be carried out via electronic access from a central location ensuring that device downtimes and onsite visits by technicians are optimized.