Order Xpress is, crucially, a proven concept, which has been improving sales and customer service at a number of leading US grocery chains since 1999. In this competitive market, retailers have seen sales increases of over 30% from some service counters, largely as a result of reduction in “walkaways”, increased order size and up-selling high margin goods.
Retailers also benefit by customers spending more time browsing in-store rather than waiting in queues! Herbert Retail’s USA partner, InterMedia Inc. already has Order Xpress systems operating in over 300 locations in the US, with installations in over a dozen chains of supermarket, grocery and convenience stores and food service / hospitality outlets.
Chris Evans, Herbert Retail’s Director of Sales & Marketing commented, “We are confident that the proven returns on investment that our systems offer make Order Xpress a very attractive proposition for retailers and distributors across Europe.”