Indyme designs and markets the Smart Response suite of shopper assistance, Loss Prevention and workforce/compliance communication management solutions. Smart Response's retail-centric communication technology increases store profitability by notifying store teams of urgent actionable events occuring in the store that require attention.
For example, Smart Response instantly notifies appropriate store team members of shoppers desiring assistance, cashiers needing support, suspicious activity at a fitting room or other high-shrink area, a delivery arriving at the dock, the unexpected opening of a side door, or even a restroom that needs cleaning.
In short, Smart Response applications build sales, reduce shrink, increase productivity, strengthen risk management, and empower management to verify compliance with various service and practices objectives throughout the chain.
Smart Response frequently integrates with POS, video analytics, kiosks, loss prevention devices, and other store technologies. These include systems and devices from popular suppliers such as Intelligent Loss Prevention (ILP), American Dynamics, Bosch, RetailNext, Tyco (Sensormatic), Checkpoint, Alert Systems (Alert Metalguard), Motorola / Symbol (mini-kiosks and mobility devices), and Spectralink.
Typically leveraging existing store communication devices to provide real time notifications, Smart Response directs messaging through 2-way radios, smart mobility devices, wireless phones, smart paging watches, overhead PA sysems, and in-store PBX's (VoIP or analog).
As primary messaging gateway, the system captures comprehensive activity data and integrates with a powerful enterprise reporting engine that summarizes and details vital operational statistics empowering retailers to identify opportunities for ongoing profit-building improvement.
This Enterprice Performance & Compliance reporting provides:
- Customer Service Metrics
- Loss Prevention Incident Tracking
- Store score card comparison dashboards
- Chainwide Compliance Verification
Installed in over 25,000 stores, Indyme is the world’s leading provider of shopper assistance and integrated messaging solutions to the retail industry. Based in San Diego, California, Indyme seeks qualfied and motivated retail technology resellers in all European countries.