EuroCIS

HappyOrNot Ltd

Vuolteenkatu 20, 33100 Tampere
Finland

Telephone +358 40 8267580
info@happy-or-not.com

Trade fair hall

  • Hall 2 / A09
 Interactive Plan

Hall map

EuroShop 2017 hall map (Hall 2): stand A09

Fairground map

EuroShop 2017 fairground map: Hall 2

Contact

Khaled Abed

Sales Director
Germany

Phone
+49 151 4321 98 48

Email
khaled.abed@happy-or-not.com

Kimmo Salmi

VP Global Sales

Phone
+358 40 768 9136

Email
kimmo.salmi@happy-or-not.com

Kirsti Laasio

VP Global Marketing and Business Development

Phone
+358 40 831 7658

Email
kirsti.laasio@happy-or-not.com

Elli Yli-Hemmo

Sales Director
Southern and Eastern Europe

Phone
+358 50 529 4087

Email
elli.yli-hemmo@happy-or-not.com

Erno Syvälahti

Sales Director
Nordics, France and Middle East

Phone
+358 50 449 5003

Email
erno.syvalahti@happy-or-not.com

Our range of products

Product categories

  • 07  Retail technology
  • 07.02  Business analytics
  • 07.02.01  Analysis tools for customer data, CRM software

Analysis tools for customer data, CRM software

Our products

Product category: Retail technology

Measure Customer Experience

Smiley Terminal™ 
Improve your customer and employee satisfaction with our wireless, always on smiley terminals. Our terminals are easy to set up at the point-of-experience – you don’t need power, cables, or Internet connection. Just ask your strategic survey question and instantly start collecting feedback. Your customers and employees respond to your survey question by pressing the smiley that best corresponds to their experience. The data is collected and transmitted via secure cellular network to our cloud-based reporting service.

Web Smileys™ 
Collect feedback from your website visitors effortlessly with our easy-to-place web smileys. Ask your customized online experience question and capture the user’s feeling when interacting with your website. Once the smiley feedback is given, an open feedback box appears. Responses are collected and analyzed in the web-based Reporting Service. Add our simple script to your web page and the web survey is immediately active. Our 4 smileys are globally recognized and your users instantly know how to interact with the panel. You can easily change your question whenever needed.

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Product category: Retail technology

Follow Customer Experience

Reporting Service
Follow your feedback from the Intelligent Reporting Service. Track and learn how well you are performing and where you can still improve your service. Our intelligent cloud-based reporting service collects and analyses your survey data and displays your results in a clear format. The service makes it easy for you to see and understand your performance through your feedback results, and identifies when and where improvements are needed.

Email Reports
Spot fluctuations in service performance, implement strategic changes and monitor your improvement results. Our service gives you both certainty of your actual performance and continuous insights for short term and long term action planning. You can easily track the ranking and trending data and compare your survey results to your operational activities. The result summaries are conveniently sent straight to your email.

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Product category: Retail technology

Improve Customer Experience

How to increase your customer and employee engagement? Share your improved results via our interaction reports and social sharing feature, and inspire your staff and clients to trust and promote your brand. Sharing your results encourages customer interaction and boosts employee motivation. It lifts satisfaction up to 10% per year and improves your service reputation.

Interaction Reports
Displaying our ready-made interaction reports in your physical locations is a great way to showcase your success and build your customers’ and employees’ trust. It shows that you listen and inspires your clients and staff to help you improve your service every day.

Social Sharing
Show your customers and employees you care about their opinion by using our social sharing feature in your social media channels in Facebook, Twitter, and LinkedIn. Our feature builds the connection between your company and your customers and makes engaging with your clients and staff quick, easy, and effective.

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About us

Company details

HappyOrNot® is the global leader in instant customer and employee experience reporting. Our innovative feedback collecting smileys and intelligent data analytics reporting service help our clients to improve their customer experience, relationships, and employee engagement.

Since 2009, our worldwide data insights have benefited our clients in sectors including retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, and public and governmental services.

We serve over 3000 companies across 100 countries, and have collected and reported on over a half a billion feedbacks. Our clients include Heathrow Airport and over 70 other airports, SNCF, Deutsche Bahn, DHL, LinkedIn, Nike, Ebay, IKEA, OBI, Alnatura, Dixon's Carphone, Office Depot, Domino´s Pizza, Sodexo, Securitas, Carrefour, Ochsner Health System, NHS, and City of Helsinki.

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Company data

Sales volume

10-49 Mio US $

Export content

> 75%

Number of employees

50-99

Foundation

2009

Area of business

Retail technology

Company information as a PDF file