HappyOrNot®, the global leader in instant customer and employee experience reporting and data analytics service, will be returning to EuroShop to exhibit its innovative service. EuroShop, held in Düsseldorf, Germany, is the worlds No. 1 retail trade fair with over 2,000 exhibitors from nearly 60 countries, and approximately 110,000 trade visitors from across the globe.
Kimmo Salmi, VP, Global Sales and Business Development at HappyOrNot, tells about HappyOrNots first appearance at EuroShop:
“When we first attended EurSshop in 2014, we were in the preliminary growth stage of the company, at that time having reached over 300 clients across 26 countries with just under 30 million feedbacks collected. Three years later, our growth has accelerated tenfold – we have nearly 3,000 clients worldwide, and are just weeks away from reaching a half billion feedbacks collected.”
HappyOrNot has achieved several recent accolades since its first appearance at EuroShop, including having been ranked 4th in the Deloitte Technology Fast 50 in Finland and reaching the top 15% of the sames Global 2015 Technology Fast 500™ EMEA, and CEO Heikki Väänänen receiving an award for Growth Company Entrepreneur of the Year from Ernst & Young.
Salmi continues: “Its an exciting time for all of us at HappyOrNot with many new developments in the works for our product and service, including the use of new technologies to make our offerings even more attractive for our existing clients and prospects. Industry should keep its eye out for new things to come later this year.”
Today, thousands of global clients are already using the HappyOrNot service to improve the experiences of customers and employees, including such clients as Zara, IKEA, OBI, Migros, Dixons Carphone, Office Depot, Carrefour, Delhaize, and Rite Aid.
To see a live demonstration of the HappyOrNot Smiley Terminal™ and reporting service analytics, visit HappyOrNot at Hall 2 Booth A09, March 5 – 9 at the EuroShop trade fair.