DT Research, Inc.

DT Research Unveils Handheld POS Devices Specialized for Quick Customer Service

DT Research™, Inc., an industry leader in the development of information appliances for vertical markets, today announced the availability of the WebDT 400 series – a new line of ruggedized handheld Point-of-Service devices designed for quick customer service applications, such as mobile order-taking, ticket scanning, payment processing, as well as inventory management.

The WebDT 400 series of devices offers the ultimate usability in a handheld Point-of-Service solution with a 4.3-inch display – the largest screen size of any handheld POS device in the market today. These are the first handheld devices to include a fully-integrated MSR, RFID and/or barcode scanner. The WebDT 400 devices can help companies ‘do more with less’ by improving customer service with fewer employees and reduce costs by streamlining business processes.

“As market conditions fluctuate, businesses need to improve productivity and provide high-quality service with limited resources,” said Dr. Daw Tsai, president of DT Research. “By providing on-the-spot order taking, payment processing and ticket scanning, businesses can quickly assist every customer on the premises with a wide range of services and real-time information. Organizations can also increase sales through instantaneous up-selling and cross-selling.”

The WebDT Point-of-Service handhelds can be designated for specific applications and business processes. This directly translates into greater ease-of-use and businesses are not forced to purchase unnecessary features. The WebDT 400 devices have a unique, rugged design, with an IP54 rating for liquid and dust resistance – ideal for use in commercial, outdoor/field, warehousing, healthcare, and hospitality environments. The devices’ fully-integrated magnetic stripe reader (MSR), RFID and barcode scanner dramatically enhance ease-of-use and reliability.

The WebDT 400 series offers the only handheld POS devices that include built-in remote management software. The WebDT Device Manager simplifies the management of multiple devices, especially useful for large deployments, such as in retail, restaurants, hotels, and entertainment.